Hello Everyone and Thanks in advance for looking at this.
The issue I am trying to solve for is as follows:
In our Service Portal, I have our Catalog Homepage Search setup to look through Incidents, Knowledge Bases, Change Requests, and Catalog Items. When a user does a search for an incident and clicks on the link to open it, it opens the incident in a certain view(see below):
I want to change the view of any of the incidents or change requests opened in the Catalog Homepage Search to the same view they open in a simple list widget.
(Example below)
I looked through most of the settings for the Catalog Homepage Search and didn't see anything related to changing the view that incidents and change requests open in when selected from the options provided in a search.
