How to modify the reference field dropdown(eg: showing 1 through 15 of 22) in workspace

[Eswari K]

Hi all, 

The above mentioned screenshot is in workspace view, when i type any letters in the reference field is display "Showing 1 through 15 of 22" . its showing only 15 records.  How to display all the records in the dropdown.

[Robbie · Accepted solution]

Hi @Eswari K,

This can easily be increased by navigating to the system property:

glide.xmlhttp.max_choices

To get to this, type 'sys_properties.LIST' into the Navigation menu and hit enter. This will fire up the system properties into a separate browser tab.

Then search for this property and increase the value field to 25 (for example).

Word of caution - do not increase this value to such a large value that the list extends across the screen or impacts performance.

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.

Thanks, Robbie

[Robbie · Accepted solution]

Hi @Eswari K,

This can easily be increased by navigating to the system property:

glide.xmlhttp.max_choices

To get to this, type 'sys_properties.LIST' into the Navigation menu and hit enter. This will fire up the system properties into a separate browser tab.

Then search for this property and increase the value field to 25 (for example).

Word of caution - do not increase this value to such a large value that the list extends across the screen or impacts performance.

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.

Thanks, Robbie

[Eswari K]

Hi Robbie, Thanks for your response.

Its working fine in table level but i need it in workspace.

[Robbie · Accepted solution]

Hi @Eswari K,

Can you also adjust the system property:

glide.ui.max_ref_dropdown

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.

Thanks, Robbie

[Ranjit Nimbalka]

Hi @Eswari K ,

please try updating value of glide.ui.max_ref_dropdown system property.

refer this knowledge article as well  https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0858914

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Regards,
Ranjit