How to notify to group and group members

[Kongaleti Navee]

I have a requirement that in a taxonomy table there are two fields product,product suite in which when new record is created and updated with(product suite as Oracle Ebs and Product as Oracle financials) then you have to notify to a group(EmailGroupA) and each of its group memberswith product and product suite name.If new record is created and updated with(product suite as SAP and Product as SAP fico) then you have to notify to a group(EmailGroupB) and each of its group members with product and product suite name.How to achieve this in servicenow.

[Dr Atul G- LNG]

Hi @Kongaleti Navee 

Try this :

This will work also please check on group

[Danish Bhairag2]

Hi @Kongaleti Navee ,

You can create a Notification on those table where product & product suite is present & specify condition in below manner like Notification should trigger when record is inserted or updated & under condition u can put that if product is oracle financials & Product suite as Oracle EBS then under whom to send u can specify the group & group members. This needs to be done for 2nd case as well.

Thanks,

Danish

[Kongaleti Navee]

thank you Atul and Danish,

can you please help to triger the scenario through event and in the mail body it should show the product and product suite and as i said above if it is related oracle EBS suite it will sent to EmailgroupA and its members if not Oracle ebs it will sent to EmailgroupB showing in the email body 4 records are created related to oracle like that

thanks for all your help ,i am new to service now  currently in the learning phase trying in different scenarios in different ways,please help me in this journey

[Dr Atul G- LNG]

Hi @Kongaleti Navee 

can you please help to triger the scenario through event and in the mail body it should show the product and product suite and as i said above if it is related oracle EBS suite it will sent to EmailgroupA and its members if not Oracle ebs it will sent to EmailgroupB showing in the email body 4 records are created related to oracle like that

Atul: Trigger is On record insert or update

and you can check if changes is happening for a specific suite or not.

It is not rocket science my friend.

Do like this

Take this requirement and take a pen and paper ands build condition and then 

do in ServiceNow

or

Just go to notification

select the table

and when to send -- conditions 

check the fields and operator.

you will get idea.