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How to open related record in ATF

Devansh00
Tera Contributor

Hi all,

 

I'm working on Change ATF SOW version for change task validation it is creating change task after moving state to implement but i'm unable to open those task records. What could be the process for that i tried to open via related list but still it is not opening.

This is for SOW change request( Change task lifecycle)

 

Thanks,

6 REPLIES 6

Shaqeel
Mega Sage

Hi @Devansh00 

 

If the change task is getting triggering in related list, you can use Apply filter on list steps.

Or 

use record query setting up the filters and then opening it using Open existing record.

 


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Regards

Shaqeel

Ankur Bawiskar
Tera Patron

@Devansh00 

you can use record query on change task with the CHG sysid

Then use Open record step and select previous step sysId

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

 

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Ankur Bawiskar 

Now it is fetching the task record but we have 2 change task it is taking first record, how to open secord record.

Devansh00_0-1784552569398.png

 

Add more filter such as short description or type in record query.


***********************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful." This action benefits both the community and me.

***********************************************************************************************************************





Regards

Shaqeel