How to override IncidentUtils script Include to allow only major incident managers to close incident

[Luke James]

Good Afternoon All, 

I have a requirement where I need to only allow users with the major incident management role to be able to close a major incident in the esc portal. I can see that this is controlled within the IncidentUtils script include and IncidentUtilsSNC script include. 

How can amend this script include to allow for this behaviour? Can i override the function 

canCloseIncident in the IncidentUtilsSNC script include? 

Would really love the help on this as i'm stuck. 

Kind Regards, 

Luke

[Saloni Suthar]

Hi @Luke James ,

Yes, that is correct. You need to make changes to the IncidentUtils script include and override the canCloseIncident function to incorporate your condition.

[Luke James]

Hi @Saloni Suthar , thanks very much for this. 

Any idea on how to do that? I've been struggling with the code for it in IncidentUtils. 

Kind regards, 

Luke

[Saloni Suthar · Accepted solution]

@Luke James - Please try the script below. I have not tested it but please try the script.

var IncidentUtils = Class.create();
IncidentUtils.prototype = Object.extendsObject(IncidentUtilsSNC, {
    initialize: function() {
        IncidentUtilsSNC.prototype.initialize.call(this);
    },
    /***************Custom changes****************/
      canCloseIncident: function(current) {
        if (current.incident_state != IncidentState.RESOLVED)
            return false;
        if (gs.hasRole("itil_admin"))
            return true;
        if (this._isMajorIncident(current))
            return (gs.hasRole("major_incident_manager"));
        else if (current.caller_id == gs.getUserID())
            return true;
        return false;
    },
    type: 'IncidentUtils'
});

IncidentUtils.isCopyIncidentEnabled = function(current) {
    var incidentUtils = new IncidentUtils();
    return incidentUtils.isCopyIncidentFlagValid();

};

IncidentUtils.isCreateChildIncidentEnabled = function(current) {
    var incidentUtils = new IncidentUtils();
    return incidentUtils.isCreateChildIncidentFlagValid();

};