How to Pause a Task for 5 Days in Service Desk Queue and Automatically Close It?

rohitgotefode3
Tera Contributor

‎07-23-2025 08:06 AM

Body:

Hi Community,

 

I have a requirement where I need to pause a task in the Service Desk assignment group for 5 days. After the 5-day period, if no action is taken, the task should be automatically closed.

 

Could you please suggest the best way to implement this?

How can I ensure the task is paused (on hold or waiting state) and then automatically closed after 5 days?

Any recommendations or examples would be greatly appreciated.

 

Thanks in advance!

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎07-23-2025 08:10 AM

Hi @rohitgotefode3 Why not put the task on hold and then run a job to move it to the Closed state?
It’s easy to do—just a suggestion.

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