How to pause and resume SLA based on assignment group changes

prajaktanaik · ‎08-23-2016

Hi All,

I have a requirement where I need to start an SLA based on an assignment group say A and pause it when the group changes to B. Now when the assignment group changes back to group A, the same SLA should resume from where it was paused.

I have created the following SLA but it is getting cancelled instead of being paused.

Please help me out in this issue.

Thanks,

Prajakta

prajaktanaik · ‎05-24-2017

Hi Saranya,

Yes, by setting the value of the field 'Condition Type' to 'Simple' on the required SLA definition. If the field is not visible on the SLA form, please configure the form layout and add the same.

Let me know if you need any further help.

Regards,

Prajakta

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Snehal2 · ‎06-11-2020

Thank you for the responding Prajakta. I was also having the same issue, will will use the same as solution.