How to perform duplicate check for ideas in idea portal

Kamatham Sumana
Tera Contributor

How to implement  duplicate check, inorder to identify ideas which is of similar context in the Idea portal.
Is there any AI capabilities which can be utilized for this dedupe functionality, Can someone please help me on this.

2 REPLIES 2

Chai Maddula
Giga Guru

Hi @Kamatham Sumana 

 

Yes you have OOTB Predictive intelligence capability to identify duplicate ideas. please check the below docs link to configure

 

https://www.servicenow.com/docs/bundle/yokohama-it-business-management/page/product/innovation-manag...

 

Predictive Intelligence for Innovation Management has the following benefits:

  • Improves the quality of your idea database by avoiding duplicate ideas.
  • Suggests related ideas to help you identify similar ideas and merge duplicate ideas.

If my response solves your query, please marked helpful by selecting Accept as Solution and Helpful

Hi @Chai Maddula,
Thankyou for the response,
OOTB Predictive intelligence capability identifies the similar ideas and displays it in related search section.
But would like know is there a way to abort user from submitting by identifying the duplicate idea.