How to pick Variables set variables in the Filter Builder on RITM List

Sangeeta9 · ‎07-07-2023

I am using variable set for catalog item.I want to filter in the RITM table list view for specific variable set values.

It is currently showing only the variables of the catalog item. Is there any way to get all the variables set associated to the catalog item.

Ankur Bawiskar · ‎07-07-2023

@Sangeeta9

then it cannot be shown on filter conditions. it's a limitation of platform

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Voona Rohila · ‎07-07-2023

Hi @Sangeeta9

You can find the variable set variables also in the same

If this is not showing then refer below link and see if read access is provided or not.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0692043

Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP

Sangeeta9 · ‎07-07-2023

Hi Rohila,

I referred to the KB article and changed the ACL's still not able to select.

Arun_S1 · ‎07-07-2023

@Sangeeta9 I have a catalog which has one variable, and a variable set which contains 2 variables. it should be possible to select the variables, please check if you have the correct catalog item selected.

Please mark the appropriate response as correct answer and helpful

Sangeeta9 · ‎07-07-2023

Hi Arun,

The catalog item is correct. But still i don't see the variables.