How to populate an alert when Incident form contains P1 ticket

[shaik_irfan]

Hello Everyone,

We have a requirement where i need to populate an alert message that this is an P1 ticket on Incident form.

What i can see is when i view as end user i;e: by changing url to ESS and raise a ticket making it as P1 i can see an alert populated that this gonna be a P1 incident but at the same time when i open a ticket normally without viewing as ESS i unable to see an alert.

Will there be any particular condition that it should be viewed only for End users but not for ITIL users ? if yes how to troubleshoot to find what is the back ground script written whether it is BR, Script include or Client Script

[Sadasiva Reddy]

Yes You have to write a client script on incident table.

Regards,

sadasiva

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[Sadasiva Reddy · Accepted solution]

Hi,

That seem to be a Orderguide and alert is written in Onchange catalog client script. Go to that particular orderguide and check catalog client script.

Regards,

Sadasiva

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