How to populate Catalog item based on user login?

suresh40
Tera Contributor

Hi All,

 

I have requirement, to populate  catalog item based on user login using back ground script.

 

Example: If Able Turte login to the portal he has only some catalog item has access to visible That item has visible using background script .Please help me on this .

 

Thanks 

Suresh 

13 REPLIES 13

@suresh40 

can you explain your business requirement?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi Ankur,

 

In Virtual Agent when user logged into chat box, When he clicked on XXX. He should visible only the catalog items which he has access. Reaming should not visible in chat box.

 

Thanks

Suresh

 

@suresh40 

how is user selecting the catalog items in Virtual agent?

you can use script utilities and get the catalog items satisfied by logged in user and then show them as response.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi Ankur,

Can you please share the example script for that.

Thanks,

Suresh.

@suresh40 

check this link

How to show only Catalog items that are available for logged in users in Virtual agent. catalog item... 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader