how to populate values in a related list dynamically

[sohan_snow]

Hi All,

The requirement is that the values in the related list should change dynamically and show all records based on a value selected in the field 'Customer Ref'. I was able to achieve it partially via creating a Relationship, but need help in changing the values dynamically in related list.

Is there anyother way that this can done.

Relationship:L

Thanks & Regards,

[Pradeep Sharma]

Hello Sohan,

Please refer

Reload a Form or Related list from a Client Script - ServiceNow Guru

[sohan_snow]

Hi Pradeep,

thanks a lot, I tried including the UI action but it isn't working.... while a changed the value in the field "Customer Ref" to Adagio and refreshed it using the UI Action, the related list still showed the records related to the earlier value "ACME Australia" that was on field "Customer Ref"

can you please have a look

UI Action:

Related list did not change in accordance with the change in value in "Customer Ref",

Thanks & Regards

[Pradeep Sharma]

Hello Sohan,

Are you working on your personal dev instance? If yes, I can take a look. Please share Instance URL Only.

[sohan_snow]

Hi Pradeep, it would be great if you can have   a look.... the instance is https://dev40229.service-now.com

thanks in advance

[Pradeep Sharma]

Hello Sohan,

I see the record count updated when I click on Refresh UI action button that you have created? Am I missing something.