How to Prevent Z Task Closure if X and Y Tasks Are Still Open?

[beycos]

Hello Community,

I’m designing a flow in ServiceNow where I have three tasks using do the following in Parallel. (see screenshot)

1. (x)
2. (y)
3. (z)

The z task cannot be closed unless either  x or y tasks are in the " Close Complete" state. If either x or y  tasks are still open , the "Close Task" button for the  (z) task should be disabled.

How can I implement this in ServiceNow? Should I use a UI Action, Business Rule, or flow for this?

Thanks in advance for your help!

Regards,

Beyza 

[Runjay Patel · Accepted solution]

Hi @beycos ,

You can create before business rule on task table and use below script.

    var grTask = new GlideRecord('task'); // Replace 'task' with the appropriate table name
    grTask.addEncodedQuery('parent='+current.parent+'^stateIN-5,1,2^sys_id!='+current.sys_id+''); // Fetch tasks X and Y
	
    grTask.query();

    if (grTask.next()) {
        gs.addErrorMessage('Task Z cannot be closed until either Task X or Task Y is in the "Close Complete" state.');
  
		current.setAbortAction(true);
    }

When to run condition

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Regards
Runjay Patel - ServiceNow Solution Architect
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[beycos]

Thank you for your help. Is there a way to do this with Flow instead of BR?

Regards, 

Beyza

[beycos]

Thank you very much for your help. I created a similar BR, and it is now working. Is there a way to do this with Flow instead of BR?