How to provide evaluation/feedback for a task

kartikey
Tera Contributor

Hi Everyone,

I was wondering if there's any way to evaluate or give feedback for an HR task or as a matter of fact any task?
what our requirement is that when a Task is closed, a feedback/evaluation should be provided by the "opened by" person, so that the agents who worked on the task get a clarity on what they need to improve.

Thankyou,
Kartikey

5 REPLIES 5

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @kartikey 

 

You can use OOTB survey module for the same.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Hi @Dr Atul G- LNG  ,

But how would the assigned to person be able to see the response of the assessment/survey?

thanks,
Kartikey

Hi @kartikey 

 

As far as I know, assigned to is not able to see the survey directly. That user need the required role. 

 

AGLearnNGrow_0-1718613818364.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Hi @Dr Atul G- LNG  ,

No i mean, if they have the required role, how would they get to see the response? and how would they get to know that a survey has been filled? like via some notification? report? or anything?

Thanks,
Kartikey