How to provide evaluation/feedback for a task
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‎06-17-2024 12:07 AM
Hi Everyone,
I was wondering if there's any way to evaluate or give feedback for an HR task or as a matter of fact any task?
what our requirement is that when a Task is closed, a feedback/evaluation should be provided by the "opened by" person, so that the agents who worked on the task get a clarity on what they need to improve.
Thankyou,
Kartikey
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‎06-17-2024 12:09 AM
Hi @kartikey
You can use OOTB survey module for the same.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎06-17-2024 01:14 AM
Hi @Dr Atul G- LNG ,
But how would the assigned to person be able to see the response of the assessment/survey?
thanks,
Kartikey
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‎06-17-2024 01:43 AM
Hi @kartikey
As far as I know, assigned to is not able to see the survey directly. That user need the required role.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎06-17-2024 01:53 AM
Hi @Dr Atul G- LNG ,
No i mean, if they have the required role, how would they get to see the response? and how would they get to know that a survey has been filled? like via some notification? report? or anything?
Thanks,
Kartikey