How to pull a report on Incident Table for priority changes

[mohammedhyderal]

Hi ,

I have a requirement for pulling a report for the priority changes,

for example: I need to pull the reports on the Incident table which ever incident priority have been either upgraded or downgraded.

Please help

[Inactive_Us1474]

Hi,

Suggest you to create a scheduled report for the same.

http://wiki.servicenow.com/index.php?title=Creating_a_Scheduled_Job#gsc.tab=0

Thanks and Hope it helps.

[mohammedhyderal]

Hi Akhil,

I need to fetch the report which should show the priority downgrade/upgrade with all the previous Prioirty

[firemoon]

Hi Mohammed,

Please follow the below steps to get the report.

Step 1 : Create a Metric Report

Metrics --> Definitions --> New

Step 2: Create few incidents and change the priority of those incidents

Step 3: Create a new Report

Reports --> View / Run --> Create Report

Step 4: Based on Priority & Value Column, You may include the filter to get the incidents

Regards,

RK

Mark helpful, if it provide some idea

Mark correct answer, if its provide you the solution

[vasanthreddy]

i need which group is changing the priority ,

i need group wise @