how to put records in the dispatcher workspace

[Jainam Pattani]

this is showing 0 records, but there are many work order tasks which are of qualified state and also being assigned to the agent.
how can i view the records over here?

[Mark Manders]

Please elaborate. What records? What have you currently configured?

[Jainam Pattani]

in the above image, its showing 0 records and no resources.
i have not configured anything currently but the main issue is that the records are not visible.
What could be the possible reason