- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-09-2024 09:39 AM
We have created a notification for an HR survey that is triggered by a case where the state changes to closed complete/closed incomplete. There were already survey instances in Prod when we deployed the notification, meaning users were not notified that they had a survey to fill out. While all users are able to go to the portal and access their surveys under My Surveys, I would like to also send them the new notification to get them directly to the survey.
Is there a way to trigger the notification as if the case state just changed to closed complete, without making any changes on the case?
The notification does get some data from the case so it would need to be triggered with that reference.
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-09-2024 10:16 AM
Hi,
You can create one additional notification with the same content and running it by giving date condition.Deactivate the notification after that . Other than this i can't find any other way to trigger the notification.
Mark it as helpful if it resolves your issue
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-09-2024 10:57 AM
I kinda thought this might be the more acceptable answer, under the circumstance. Thanks all
