How to record Notify Incoming and out going voice calls in ServiceNow which uses Twilio?

ajaylimayesgx
Giga Contributor

‎05-01-2017 07:17 AM

We integrated ServiceNow with Twillio for making Incoming calls and Outgoing calls. We can make Incoming and outgoing calls successfully and also the call history is also been captured. We are using "Call Center" workflow for Notify Application.

Now we have a requirement That "Call Recordings(Voice of Call) should also be Recorded in Either ServiceNow or Twillio account". Can anyone help us how the Call Recordings(Voice of Call)   Can be recorded either in Twillio or in   ServiceNow Accounts .

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Michael Ritchie
ServiceNow Employee
ServiceNow Employee

‎05-19-2017 11:46 AM

Ajay, did you ever resolve your question?



If not, are you integrating with Twilio on your own or using ServiceNow Notify?   Notify has a record workflow activity that you can insert into your inbound and outbound workflows to establish the recording of the calls.   Twilio will then record the call and store it in your account however a link to the recording will be sent to ServiceNow under the Notify application.