Hi,
When the contact is creating a case using record producer he is starting from this page id:
?id=sc_cat_item&sys_id=79362b5cfb03b61032b7f4865eefdcc4
after clicking submit he is being redirected to:
?id=ticket&is_new_order=true&table=sn_customerservice_case&sys_id=8674a32efbd332d032b7f4865eefdcc9
how can i redirect the contact to page id =csm_ticket instead of id=ticket
