The CreatorCon Call for Content is officially open! Get started here.

How to redirect Service Portal users to another external ServiceNow Service Portal

chrish5
Giga Guru

‎09-04-2024 07:40 AM

Our internal employees access our ServiceNow Service Portal by going to https://ourcompanyname.service-now.com/sp with SSO.  We are now migrating to our parent company's ServiceNow instance and will be using their Service Portal.  How do I redirect our employees that at going to https://ourcompanyname.service-now.com/sp to https://parentcompanyname.service-now.com/sp.  

0 Helpfuls
  • 258 Views
2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

‎09-04-2024 07:43 AM

HI @chrish5 

 

In Xanadu release it is available OOTB, but before version you need to do scripting. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

chrish5
Giga Guru
In response to Dr Atul G- LNG

‎09-04-2024 08:47 AM

Hi.  Unfortunately, we are on Vancouver.  How and where would this be scripted?  

0 Helpfuls