How to redirect Service Portal users to another external ServiceNow Service Portal

chrish5
Giga Guru

‎09-04-2024 07:40 AM

Our internal employees access our ServiceNow Service Portal by going to https://ourcompanyname.service-now.com/sp with SSO.  We are now migrating to our parent company's ServiceNow instance and will be using their Service Portal.  How do I redirect our employees that at going to https://ourcompanyname.service-now.com/sp to https://parentcompanyname.service-now.com/sp.  

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎09-04-2024 07:43 AM

HI @chrish5 

 

In Xanadu release it is available OOTB, but before version you need to do scripting. 

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chrish5
Giga Guru
In response to Dr Atul G- LNG

‎09-04-2024 08:47 AM

Hi.  Unfortunately, we are on Vancouver.  How and where would this be scripted?  

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