How to redirect user to Requested Item and not the Request
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04-29-2020 09:14 AM
Hello all,
I am have a requirement to redirect users submitting requests in the Service Portal AND ITIL View to the Request Item, not the Request.
I have successfully cloned SC Catalog Item and modified it to redirect users in the Service Portal to the Request Item (not the Request), but I am not sure how to get the same behavior to happen in the ITIL View.
Any suggestions?
SC Catalog Item v3 - Client Script
function ($scope, $http, spScUtil, spUtil, nowAttachmentHandler, $rootScope, $sanitize, $window, $sce, i18n, $timeout, $log, spAriaUtil, $document, spModal, $q, spAtf, $location, spAriaFocusManager, spSCNavStateManager) {
var c = this;
if (c.data.sc_cat_item && $scope.data.hasOwnProperty("_generatedItemGUID")) {
c.data.sc_cat_item._attachmentGUID = $scope.data._generatedItemGUID;
}
$scope.getFocus = function(field) {
var focusVar = (field.type == "reference") ? "sp_formfield_reference_" : "sp_formfield_";
focusVar += (field.name.startsWith("IO:") ? field._children[0]:field.name);
document.getElementById(focusVar).focus();
}
c.quantity = c.data.quantity ? c.data.quantity + "" : "1";
c.mandatory = [];
$scope.stickyHeaderTop = '0px';
c.widget._debugContextMenu = [
[ i18n.getMessage("Open") + " sc_cat_item", function() {
var item = c.data.sc_cat_item;
$window.open("/sp_config?id=form&table=" + item.table + "&sys_id=" + item.sys_id); }]
];
$rootScope.$on('spModel.gForm.rendered', function() {
$timeout(function() {
spAtf.init().then(function(atf) {
$scope._atf = atf;
atf.expose('catalog_util', catalogUtil);
});
}, 10);
});
// ATF helper object
var catalogUtil = {
updateGform: function() {
$scope._atf.expose('g_form', spAtf.augmentForm(g_form));
},
addRow: function(fieldId, timeoutInMS) {
if (timeoutInMS <= 0)
timeoutInMS = 1000;
var deferred = $q.defer();
$scope.$broadcast("$sp.sc_multi_row.create_row", fieldId, $scope.data.sc_cat_item.sys_id);
$scope.$on('spModel.gForm.initialized', function(e, gFormInstance) {
if (gFormInstance.getSysId() == fieldId)
deferred.resolve();
});
$timeout(function() {
deferred.reject();
}, timeoutInMS);
return deferred.promise;
},
submit: function (timeout) {
var deferred = $q.defer();
$scope.triggerOnSubmit(timeout);
var cleanup = $scope.$on('$sp.service_catalog.form_submit_failed', function() {
cleanup();
deferred.reject("Can't submit form");
});
if (g_form) {
g_form.$private.events.on('submitted', function() {
var cleanUp = $scope.$on('$sp.sc_cat_item.submitted', function(o, result) {
$timeout(function() {
cleanUp();
deferred.resolve(result);
}, 10);
});
});
}
else
deferred.reject('g_form not initialized');
return deferred.promise;
},
addToCart: function(timeout) {
var defer = $q.defer();
$scope.triggerAddToCart(timeout);
var cleanup = $scope.$on('$sp.service_catalog.form_submit_failed', function() {
cleanup();
defer.reject("Can't submit form");
});
if (g_form) {
g_form.$private.events.on('submitted', function() {
var cleanup = $scope.$on('$sp.sc_cat_item.add_to_cart', function(o, result) {
$timeout(function() {
cleanup();
defer.resolve(result);
}, 10);
});
});
}
else
defer.reject('g_form not initialized');
return defer.promise;
},
submitCatItem: function(timeout) {
var defer = $q.defer();
$scope.triggerOnSubmit(timeout);
var cleanup = $scope.$on('$sp.service_catalog.form_submit_failed', function() {
cleanup();
defer.reject("Can't submit form");
});
if (g_form) {
g_form.$private.events.on('submitted', function() {
if ($scope.data.sys_properties.twostep && $scope.data.sc_cat_item.request_method != "submit") {
defer.resolve();
}
else{//When not two step, if reached this step means the form validation is done and it is the item submission that should be monitored
if (typeof cleanup === 'function')
cleanup();
var cleanUp = $scope.$on('$sp.sc_cat_item.submitted', function(o, result) {
$timeout(function() {
cleanUp();
result.single_step = true;
defer.resolve(result);
}, 10);
});
var failedSubmitCleanUp = $scope.$on('$sp.sc_cat_item.submit_failed', function() {
failedSubmitCleanUp();
defer.reject("Can't submit form");
});
}
});
}
else
defer.reject('g_form not initialized');
return defer.promise;
},
setQuantity: function(quantity) {
if ($scope.c.data.sc_cat_item.sys_class_name !== "sc_cat_item_producer" && $scope.c.data.sc_cat_item.sys_class_name !== "std_change_record_producer") {
$scope.c.quantity = quantity;
$scope.$apply();
}
},
getQuantity: function() {
return $scope.c.quantity;
},
getPrice: function() {
var obj = {};
obj.price = $scope.data.sc_cat_item.price_display;
obj.recurring_price = $scope.data.sc_cat_item.recurring_price_display;
obj.recurring_frequency = $scope.data.sc_cat_item.recurring_frequency;
return obj;
}
}
c.showAddCartBtn = function() {
return !$scope.submitted &&
c.options.show_add_cart_button &&
c.data.sc_cat_item.sys_class_name !== "sc_cat_item_producer" &&
c.data.sc_cat_item.sys_class_name !== "std_change_record_producer" &&
!c.data.sc_cat_item.no_cart && !c.data.is_cart_item;
}
c.showQuantitySelector = function() {
// Following if block is code for hard-setting an aria-label on the quantity select box
// for displaying the label "quantity"
if($('#catItemQuantity') != null) {
var quantityElement = $('#catItemQuantity');
quantityElement.prev().find(".select2-offscreen").removeAttr("aria-labelledby").attr("aria-label","Quantity " + c.quantity);
}
return c.data.sc_cat_item.sys_class_name !== "sc_cat_item_producer" &&
c.data.sc_cat_item.sys_class_name !== "std_change_record_producer" &&
!c.data.sc_cat_item.no_quantity &&
(c.data.sc_cat_item.cart_guide === undefined || c.data.sc_cat_item.cart_guide === null)&&
(!c.data.sc_cat_item.no_order_now || !c.data.sc_cat_item.no_cart);
}
c.showOrderNowButton = function() {
return !$scope.data.is_cart_item && (c.data.sc_cat_item.use_sc_layout || !c.data.sc_cat_item.no_order_now);
}
c.showAddToWishlist = function () {
return !$scope.submitted &&
(c.data.showWishlist &&
!c.data.sc_cat_item.no_wishlist &&
!c.data.is_cart_item &&
c.options.show_add_to_wishlist_button === 'true');
}
c.allowOrder = function() {
if (c.data.sc_cat_item.use_sc_layout)
return true;
if (c.data.sc_cat_item.no_order)
return false;
if (c.data.sc_cat_item.no_order_now && c.data.sc_cat_item.no_cart)
return false;
return true;
}
c.hideCartMsg = function () {
$scope.data.showMsg = false;
}
c.showAttachments = function() {
return !$scope.submitted &&
!c.data.sc_cat_item.no_attachments &&
c.data.sc_cat_item.sys_class_name !== "std_change_record_producer";
};
$scope.$on('dialog.upload_too_large.show', function(e) {
$log.error($scope.m.largeAttachmentMsg);
spUtil.addErrorMessage($scope.m.largeAttachmentMsg);
});
$scope.m = $scope.data.msgs;
var ah = $scope.attachmentHandler = new nowAttachmentHandler(setAttachments, appendError);
function appendError(error) {
spUtil.addErrorMessage(error.msg + error.fileName);
}
ah.setParams($scope.data._attachmentTable, $scope.data._generatedItemGUID, 1024 * 1024 * $scope.data.maxAttachmentSize);
function setAttachments(attachments, action) {
$scope.attachments = attachments;
if (action === "added") {
$scope.setFocusToAttachment();
if ($scope.attachments.length > 0)
$scope.data.sc_cat_item.attachment_submitted = true;
}
if (action === "renamed")
spAriaUtil.sendLiveMessage($scope.m.renameSuccessMsg);
if (action === "deleted") {
spAriaUtil.sendLiveMessage($scope.m.deleteSuccessMsg);
if ($scope.attachments.length == 0)
$scope.data.sc_cat_item.attachment_submitted = false;
}
spUtil.get($scope,{action:"from_attachment"});
}
$scope.attachmentHandler.getAttachmentList();
$scope.confirmDeleteAttachment = function(attachment) {
spModal.confirm($scope.data.msgs.delete_attachment).then(function() {
$scope.attachmentHandler.deleteAttachment(attachment);
$scope.setFocusToAttachmentButton();
});
}
$scope.dismissWishListMessage = function() {
$scope.is_update_wishlist = false;
}
if ($scope.data.sc_cat_item) {
$scope.data.sc_cat_item.description = $sce.trustAsHtml($scope.data.sc_cat_item.description);
if (angular.equals($scope.data.sc_cat_item._fields, {}))
$scope.data.no_fields = true;
if ($scope.data.sc_cat_item.sys_class_name !== "sc_cat_item_producer" &&
$scope.data.sc_cat_item.sys_class_name !== "std_change_record_producer") {
if ($scope.data.sc_cat_item.request_method == "request")
$scope.submitButtonMsg = $scope.m.requestMsg;
else if ($scope.data.sc_cat_item.request_method == "submit")
$scope.submitButtonMsg = $scope.m.submitMsg;
else
$scope.submitButtonMsg = $scope.m.orderNowMsg;
} else
$scope.submitButtonMsg = $scope.m.submitMsg;
// Breadcrumbs
if (!$scope.data.categories)
$scope.data.categories = [];
$scope.data.categories.forEach(function(category, index, categories) {
categories[index].url = category.url + '&catalog_id=' + $scope.data.catalog_id;
});
if ($scope.data.is_wishlist_item) {
$scope.data.categories.unshift({label: $scope.m.wishlistMsg, url: '?id=sc_wishlist'});
$scope.data.categories.push({label: $scope.data.sc_cat_item.name, url: '#'});
}
else if ($scope.data.is_cart_item) {
$scope.data.categories.unshift({label: $scope.m.cartMsg, url: '?id=sc_cart'});
$scope.data.categories.push({label: $scope.data.sc_cat_item.name, url: '#'});
}
else if ($scope.data.categories.length > 0) {
$scope.data.categories.unshift({label: $scope.data.sc_catalog || $scope.page.title, url: '?id=' + $scope.data.sc_category_page + "&catalog_id=" + $scope.data.catalog_id});
$scope.data.categories.push({label: $scope.data.sc_cat_item.name, url: '#'});
if ($scope.data.all_catalog_msg) {
$scope.data.categories.unshift({label: $scope.data.all_catalog_msg, url: '?id=' + $scope.data.sc_category_page + "&catalog_id=-1"});
}
}
else {
$scope.data.categories.push({label: $scope.data.sc_cat_item.name, url: '#'});
}
$timeout(function() {
$scope.$emit('sp.update.breadcrumbs', $scope.data.categories);
});
spUtil.setSearchPage('sc');
} else {
var notFoundBC = [{label: $scope.page.title, url: '?id=' + $scope.data.sc_catalog_page}];
$timeout(function() {
$scope.$emit('sp.update.breadcrumbs', notFoundBC);
});
spUtil.setSearchPage('sc');
};
c.getItemId = function () {
return $scope.data.sc_cat_item ? $scope.data.sc_cat_item.sys_id : -1;
};
var g_form;
$scope.$on('spModel.gForm.initialized', function(e, gFormInstance) {
if (gFormInstance.getSysId() != -1 && gFormInstance.getSysId() != c.getItemId())
return;
g_form = gFormInstance;
spSCNavStateManager.register(g_form);
$timeout(function() {
$rootScope.$emit('spModel.gForm.rendered', g_form);
}, 175);
// This runs after all onSubmit scripts have executed
g_form.$private.events.on('submitted', function() {
cleanFailedSubmit();
$scope.submitting = true;
if ($scope.data.sc_cat_item.item_action === "order")
getOne();
else if ($scope.data.sc_cat_item.item_action === "add_to_cart")
addToCart();
else if ($scope.data.sc_cat_item.item_action == "update_cart")
updateCart();
});
});
function getVarData(fields) {
var reqData = {};
for(var obj in fields)
reqData[fields[obj].name] = fields[obj].value;
return reqData;
}
function addLink(url, msg) {
return "<a class='link' href=" + url + ">" + msg + "</a>";
}
$scope.$on("$sp.service_catalog.wishlist.update", function(evt, item) {
if (item === $scope.data.sys_id)
$scope.data.show_wishlist_msg = false;
});
$scope.addToWishlist = function() {
var invalid = false;
Object.keys($scope.data.sc_cat_item._fields).forEach(function (f) {
if ($scope.data.sc_cat_item._fields[f].isRegexInvalid && $scope.data.sc_cat_item._fields[f].isInvalid)
invalid = true;
})
if (invalid) {
spUtil.addErrorMessage($scope.m.regexError);
return;
}
$scope.submitting = true;
$scope.m.actionMsg = $scope.data.is_wishlist_item ? $scope.m.wishlistUpdateMsg : $scope.m.wishlistAddMsg;
$scope.m.actionMsg += addLink('?id=sc_wishlist', $scope.m.viewWishListMsg);
$scope.m.actionMsg += '<i class="fa fa-close pull-right pointer close-notification" aria-label="${Close Notification}" tabindex="0" ng-click="c.hideCartMsg()"/>';
$scope.m.actionMsg = $sce.trustAsHtml($scope.m.actionMsg);
$scope.is_update_wishlist = false;
spScUtil.addToWishlist($scope.data.sc_cat_item.sys_id, c.quantity, getVarData($scope.data.sc_cat_item._fields), $scope.data._generatedItemGUID).then(function(response) {
var cartItemId = "";
for (var i=0; i<response.data.result.items.length; i++) {
var item = response.data.result.items[i];
if (item.catalog_item_id === $scope.data.sc_cat_item.sys_id) {
cartItemId = item.cart_item_id;
break;
}
}
$rootScope.$broadcast("$sp.service_catalog.wishlist.add_item");
$rootScope.$broadcast("$sp.service_catalog.wishlist.update", cartItemId);
g_form.$private.userState.clearModifiedFields();
$scope.data.showMsg = $scope.is_update_wishlist = true;
$scope.data.is_wishlist_item = true;
$scope.data.show_wishlist_msg = false;
$scope.submitting = false;
spUtil.scrollTo('#sc_cat_item', 300);
});
}
$scope.triggerAddToCart = function(timeout) {
$scope.data.sc_cat_item.item_action = "add_to_cart";
$scope.data.sc_cat_item.quantity = c.quantity;
$scope.$evalAsync(function () {
if (g_form) {
$scope.submitting = true;
if (!g_form.submit()) {
timeout = timeout || 1000;
$timeout(function () {
$scope.$broadcast('$sp.service_catalog.form_submit_failed', {action_name: 'submit'});
}, timeout);
}
}
})
return false;
}
$scope.triggerUpdateCart = function(timeout) {
$scope.data.sc_cat_item.item_action = "update_cart";
$scope.data.sc_cat_item.quantity = c.quantity;
$scope.$evalAsync(function () {
if (g_form) {
$scope.submitting = true;
if (!g_form.submit()) {
timeout = timeout || 1000;
$timeout(function () {
$scope.$broadcast('$sp.service_catalog.form_submit_failed', {action_name: 'submit'});
}, timeout);
}
}
})
return false;
}
$scope.triggerOnSubmit = function(timeout) {
if ($scope.options.isServiceWorkspace && $window.frameElement) {
var workspaceParams = {};
workspaceParams.sysparm_parent_table = $window.frameElement.getAttribute('parent-table');
workspaceParams.sysparm_parent_sys_id = $window.frameElement.getAttribute('parent-sys-id');
$scope.data.workspaceParams = workspaceParams;
}
$scope.data.sc_cat_item.item_action = "order";
$scope.data.sc_cat_item.quantity = c.quantity;
$scope.$evalAsync(function () {
if (g_form) {
$scope.submitting = true;
if (!g_form.submit()) {
timeout = timeout || 1000;
$timeout(function () {
$scope.$broadcast('$sp.service_catalog.form_submit_failed', {action_name: 'submit'});
}, timeout);
}
}
})
return false;
}
function setFieldsReadonly() {
var allFields = g_form.getFieldNames();
for (var fieldName in allFields) {
g_form.setReadonly(allFields[fieldName], true);
}
}
// order / create request
function getOne() {
$scope.server.get({
action: 'log_request',
itemDetails: {
sys_id: $scope.data.sc_cat_item.sys_id,
name: $scope.data.sc_cat_item.name,
sys_class_name: $scope.data.sc_cat_item.sys_class_name
}
});
//Required to pass as payload for usage as embeddedWidget
var embeddedWidgetOptions = {
"auto_redirect" : "true",
"requested_for_id" : "",
"requested_for_display" : ""
};
if ($scope.data.sc_cat_item.sys_class_name != "sc_cat_item_producer" && $scope.data.sc_cat_item.sys_class_name != "std_change_record_producer") {
if ($scope.data.sys_properties.twostep && $scope.data.sc_cat_item.request_method != "submit") {
var payload = {
cart: 'cart_' + $scope.data.sc_cat_item.sys_id,
itemDetails: {
sys_id: $scope.data.sc_cat_item.sys_id,
quantity: $scope.data.sc_cat_item.quantity,
fields: getVarData($scope.data.sc_cat_item._fields),
newRecordID: $scope.data._generatedItemGUID,
request_method : $scope.data.sc_cat_item.request_method
},
action: $scope.data.is_wishlist_item ? "order_wishlist_item" : "order_item",
workspaceParams: $scope.data.workspaceParams
};
for (var embeddedOption in embeddedWidgetOptions) {
payload[embeddedOption] = c.options[embeddedOption] || embeddedWidgetOptions[embeddedOption];
}
$scope.server.get(payload).then(function(response) {
var orderItemModalCtrl;
var unregister = $scope.$on('$sp.service_catalog.cart.cancel_order', function() {
$scope.submitting = false;
orderItemModalCtrl.close();
});
var closeModalOnSubmit = $scope.$on('$sp.service_catalog.cart.submitted', function(){
orderItemModalCtrl.close();
setFieldsReadonly();
$scope.submitted = true;
});
var orderItemModal = angular.copy(response.data.orderItemModal);
orderItemModal.options.afterOpen = function(ctrl){
orderItemModalCtrl = ctrl;
};
orderItemModal.options.afterClose = function() {
unregister();
closeModalOnSubmit();
c.orderItemModal = null;
orderItemModalCtrl = null;
};
c.orderItemModal = orderItemModal;
});
} else {
var additionalParms = {};
if ($scope.data.workspaceParams) {
additionalParms.sysparm_parent_sys_id = $scope.data.workspaceParams.sysparm_parent_sys_id;
additionalParms.sysparm_parent_table = $scope.data.workspaceParams.sysparm_parent_table;
}
$scope.submitting = true;
if ($scope.data.is_wishlist_item) {
spScUtil.orderWishlistedItem($scope.data.sc_cat_item.sys_id, $scope.data.sc_cat_item.quantity, getVarData($scope.data.sc_cat_item._fields), $scope.data._generatedItemGUID, additionalParms).then(function(response) {
var a = response.data.result;
$scope.$emit("$$uiNotification", a.$$uiNotification);
$scope.$emit("$sp.sc_cat_item.submitted", a);
$rootScope.$broadcast("$sp.service_catalog.wishlist.update");
if (c.options.auto_redirect == 'false') {
$scope.submitting = false;
$scope.submitted = true;
$rootScope.$broadcast("$sp.service_catalog.cart.submitted", true);
spUtil.addInfoMessage($scope.m.requestSubmitted);
return;
} else {
//$location.search('id=sc_request&is_new_order=true&table=sc_request&sys_id=' + a.sys_id);
c.data.myrequest = a.sys_id;
c.server.update();
setTimeout(function(){
var ritmId = c.data.ritmId;
$location.search('sys_id=' + ritmId + '&id=ticket&table=sc_req_item');
}, 500);
}
});
}
else {
spScUtil.orderNow($scope.data.sc_cat_item.sys_id, $scope.data.sc_cat_item.quantity, getVarData($scope.data.sc_cat_item._fields), $scope.data._generatedItemGUID, additionalParms).then(function(response) {
var a = response.data.result;
$scope.$emit("$$uiNotification", a.$$uiNotification);
$scope.$emit("$sp.sc_cat_item.submitted", a);
if (c.options.auto_redirect == 'false') {
$scope.submitting = false;
$scope.submitted = true;
$rootScope.$broadcast("$sp.service_catalog.cart.submitted", true);
spUtil.addInfoMessage($scope.m.requestSubmitted);
return;
} else if (!$scope._atf) {
//$location.search('id=sc_request&is_new_order=true&table=sc_request&sys_id=' + a.sys_id);
c.data.myrequest = a.sys_id;
c.server.update();
setTimeout(function(){
var ritmId = c.data.ritmId;
$location.search('sys_id=' + ritmId + '&id=ticket&table=sc_req_item');
}, 500);
}
}, function() {
$scope.$emit('$sp.sc_cat_item.submit_failed');
});
}
}
} else {
postCatalogFormRequest().then(function(response) {
var a = response.data.result;
if (!$scope.options.isServiceWorkspace)
$scope.$emit("$$uiNotification", a.$$uiNotification);
$scope.$emit("$sp.sc_cat_item.submitted", a);
if ($scope.data.is_wishlist_item)
$rootScope.$broadcast("$sp.service_catalog.wishlist.update");
if (c.options.auto_redirect == 'false') {
setFieldsReadonly();
$scope.submitted = true;
} else if (!$scope._atf)
{
//handleRedirect(a.number, a.table, a.sys_id, a.redirect_to, a.redirect_portal_url);
c.data.myrequest = a.sys_id;
c.server.update();
setTimeout(function(){
var ritmId = c.data.ritmId;
$location.search('sys_id=' + ritmId + '&id=ticket&table=sc_req_item');
}, 500);
}
$scope.submitting = false;
$scope.submitButtonMsg = $scope.m.submittedMsg;
});
}
}
$scope.$on("$sp.sc_cat_item.submitted", function(){
g_form.$private.userState.clearModifiedFields();
});
function addToCart() {
$scope.server.get({
action: 'log_request',
itemDetails: {sys_id: $scope.data.sc_cat_item.sys_id,
name: $scope.data.sc_cat_item.name,
sys_class_name: $scope.data.sc_cat_item.sys_class_name}
});
postCatalogFormRequest().then(function(response) {
$rootScope.$broadcast("$sp.service_catalog.cart.add_item");
$rootScope.$broadcast("$sp.service_catalog.cart.update");
$scope.$emit("$sp.sc_cat_item.add_to_cart", $scope.data._generatedItemGUID);
if ($scope.data.is_wishlist_item) {
$rootScope.$broadcast("$sp.service_catalog.wishlist.update");
$scope.data.is_wishlist_item = false;
if ($location.$$search.edit === "wishlist") {
$location.search("id=sc_wishlist");
return;
}
}
g_form.$private.userState.clearModifiedFields();
c.status = i18n.getMessage("Added item to shopping cart");
$scope.server.get({action: 'init_item'}).then(function(response) {
$scope.data._generatedItemGUID = response.data._generatedItemGUID;
ah.setParams($scope.data._attachmentTable, $scope.data._generatedItemGUID, 1024 * 1024 * $scope.data.maxAttachmentSize);
$scope.attachmentHandler.getAttachmentList();
$scope.m.actionMsg = $scope.m.cartAddMsg + addLink('?id=sc_cart', $scope.m.viewCartMsg);
$scope.m.actionMsg += '<i class="fa fa-close pull-right pointer close-notification" aria-label="${Close Notification}" tabindex="0" ng-click="c.hideCartMsg()"/>';
$scope.m.actionMsg = $sce.trustAsHtml($scope.m.actionMsg);
$scope.data.showMsg = true;
$scope.submitting = false;
cleanFailedSubmit = $scope.$on('$sp.service_catalog.form_submit_failed', function() { $scope.submitting = false; });
spUtil.scrollTo('#sc_cat_item', 300);
});
});
}
function updateCart() {
postCatalogFormRequest().then(function(response) {
g_form.$private.userState.clearModifiedFields();
c.status = i18n.getMessage("Updated Item to shopping cart.");
$location.search('id=sc_cart');
})
}
function postCatalogFormRequest() {
$scope.submitting = true;
if ($scope.data.is_wishlist_item) {
$scope.is_update_wishlist = false;
$scope.data.show_wishlist_msg = false;
if ($scope.data.sc_cat_item.sys_class_name === "sc_cat_item_producer")
return spScUtil.submitWishlistedProducer($scope.data.sc_cat_item.sys_id, getVarData($scope.data.sc_cat_item._fields), $scope.data._generatedItemGUID, $scope.data.workspaceParams);
else if ($scope.data.sc_cat_item.item_action === "add_to_cart")
return spScUtil.addWishlistedItemToCart($scope.data.sc_cat_item.sys_id, $scope.data.sc_cat_item.quantity, getVarData($scope.data.sc_cat_item._fields), $scope.data._generatedItemGUID);
}
else if ($scope.data.is_cart_item)
return spScUtil.updateCart($scope.data._generatedItemGUID, $scope.data.sc_cat_item.quantity, getVarData($scope.data.sc_cat_item._fields));
else if ($scope.data.sc_cat_item.sys_class_name === "sc_cat_item_producer")
return spScUtil.submitProducer($scope.data.sc_cat_item.sys_id, getVarData($scope.data.sc_cat_item._fields), $scope.data._generatedItemGUID, $scope.data.workspaceParams);
else if ($scope.data.sc_cat_item.sys_class_name === "std_change_record_producer")
return spScUtil.submitStdChgProducer($scope.data.sc_cat_item.sys_id, $scope.data.stdChg.twoStep, $scope.data.stdChg.currentVersion, $scope.data._generatedItemGUID, $scope.portal.url_suffix);
else if ($scope.data.sc_cat_item.item_action === "add_to_cart")
return spScUtil.addToCart($scope.data.sc_cat_item.sys_id, $scope.data.sc_cat_item.quantity, getVarData($scope.data.sc_cat_item._fields), $scope.data._generatedItemGUID);
}
// spModel populates mandatory - hasMandatory is called by the submit button
$scope.hasMandatory = function() {
return c.mandatory && c.mandatory.length > 0;
};
// Listeners
var cleanFailedSubmit = $scope.$on('$sp.service_catalog.form_submit_failed', function() { $scope.submitting = false; });
// switch catalog items
var unregister = $scope.$on('$sp.list.click', onListClick);
$scope.$on("$destroy", function() {
$rootScope.$broadcast("$sp.service_catalog.item.close");
unregister();
});
function onListClick(evt, arg) {
$scope.data.sys_id = arg.sys_id;
spUtil.update($scope);
}
function formatRedirectUrl(page, table, sys_id) {
var url;
var paramObj = {page: page, table: table, sys_id: sys_id};
url = spUtil.format(c.options.url, paramObj);
return url;
}
function handleRedirect(n, table, sys_id, redirectTo, redirectUrl) {
var page = 'form';
if (table == 'sc_request')
page = 'sc_request';
else if (n)
page = 'ticket';
if (redirectTo == 'catalog_home')
page = 'sc_home';
//For Standard change, always direct to form if not in Workspace
if ($scope.data.sc_cat_item.sys_class_name === "std_change_record_producer") {
if ($scope.options.isServiceWorkspace) {
var params = {};
params.msg = 'TARGET_RECORD_SELECTED';
params.target_table = table;
params.target_sys_id = -1;
if (sys_id)
params.target_sys_id = sys_id;
if ($scope.data.stdChg.twoStep)
params.target_query = 'type=standard^std_change_producer_version=' + $scope.data.stdChg.currentVersion;
window.postMessage(params, location.origin);
return;
} else
page = 'form';
}
if (c.options.page) {
page = c.options.page;
}
if (c.options.table) {
table = c.options.table;
}
var url = formatRedirectUrl(page, table, sys_id);
if ($scope.data.sc_cat_item.sys_class_name === "sc_cat_item_producer" || $scope.data.sc_cat_item.sys_class_name === "std_change_record_producer") {
if (redirectUrl) {
$window.location.href = redirectUrl;
} else {
var newURL = $location.search(url);
spAriaFocusManager.navigateToLink(newURL.url());
}
return;
}
$location.search(formatRedirectUrl('sc_request', 'sc_request', sys_id));
return;
}
$timeout(function() {
if ($document[0].getElementsByClassName('sc-sticky-item-header').length > 0) {
var titleHeight = $document[0].getElementsByClassName('sc-sticky-item-header')[0].clientHeight;
$scope.stickyHeaderTop = '-' + (titleHeight - 20 - $document[0].getElementsByClassName('sc-cat-item-short-description')[0].clientHeight) + 'px;';
}
});
}SC Catalog Item v3 - Server Script
// populate the 'data' variable with catalog item, variables, and variable view
(function() {
var localInput = input; //to safeguard pollution of "input" via BR or other scripts
var embeddedWidgetOptions = ['auto_redirect', 'requested_for_id', 'requested_for_display'];
if (localInput && localInput.action == "from_attachment")
return;
if(input && input.myrequest){
var ritm = new GlideRecord('sc_req_item');
ritm.addQuery('request', input.myrequest);
ritm.query();
if(ritm.next()){
data.ritmId = ritm.getUniqueValue();
}
}
if (localInput && localInput.action == 'init_item') {
data._generatedItemGUID = gs.generateGUID();
return;
}
else if (localInput && localInput.action === "order_one_step") {
}
else if (localInput && localInput.action === "order_item") {
//Minimum set of widget options supported for Embedded widget
embeddedWidgetOptions.forEach(function (embeddedWidgetOption) {
if (typeof localInput[embeddedWidgetOption] != 'undefined')
options[embeddedWidgetOption] = localInput[embeddedWidgetOption];
});
data.orderItemModal = $sp.getWidget('widget-modal', {
embeddedWidgetId: 'sc-checkout',
embeddedWidgetOptions: {
cart: {name: localInput.cart},
action: 'order_now',
item: localInput.itemDetails,
requested_for: {id:options.requested_for_id, displayValue:options.requested_for_display},
auto_redirect: options.auto_redirect,
parentParams: localInput.workspaceParams
},
backdrop: 'static',
keyboard: false,
size: 'md'
});
return;
} else if (localInput && localInput.action == "order_wishlist_item") {
//Minimum set of widget options supported for Embedded widget
embeddedWidgetOptions.forEach(function (embeddedWidgetOption) {
if (typeof localInput[embeddedWidgetOption] != 'undefined')
options[embeddedWidgetOption] = localInput[embeddedWidgetOption];
});
data.orderItemModal = $sp.getWidget('widget-modal', {
embeddedWidgetId: 'sc-checkout',
embeddedWidgetOptions: {
cart: {name: localInput.cart},
action: 'order_now_wishlisted_item',
item: localInput.itemDetails,
requested_for: {id:options.requested_for_id, displayValue:options.requested_for_display},
auto_redirect: options.auto_redirect,
parentParams: localInput.workspaceParams
},
backdrop: 'static',
keyboard: false,
size: 'md'
});
return;
} else if (localInput && localInput.action === 'log_request') {
$sp.logStat('Cat Item Request', localInput.itemDetails.sys_class_name, localInput.itemDetails.sys_id, localInput.itemDetails.name);
return;
}
// portal can specify a catalog and catalog category home page
var catalogID = $sp.getParameter("catalog_id") ? $sp.getParameter("catalog_id") + "" : "-1";
data.sc_catalog_page = $sp.getDisplayValue("sc_catalog_page") || "sc_home";
data.sc_category_page = $sp.getDisplayValue("sc_category_page") || "sc_category";
var edit_parm = $sp.getParameter('edit');
data.is_cart_item = edit_parm == 'cart';
data.is_wishlist_item = edit_parm == 'wishlist';
data.show_wishlist_msg = false;
data.recordFound = true;
options.show_add_cart_button = (options.show_add_cart_button == "true");
var clGenerator = new GlideChoiceList();
var choiceListQuantity = clGenerator.getChoiceList("sc_cart_item", "quantity");
var choicelistQuantityData = [];
for (var i = 0; i < choiceListQuantity.size(); i++) {
var choice = choiceListQuantity.get(i);
if (!isNaN(choice.getValue()))
choicelistQuantityData.push({value : parseInt(choice.getValue()), label : choice.getLabel()});
}
data.choiceListQuantity = choicelistQuantityData;
data.quantity = choicelistQuantityData[0].value;
if (options.page) {
var pageGR = new GlideRecord("sp_page");
options.page = (pageGR.get(options.page)) ? pageGR.getValue("id") : null;
}
if (options.table) {
var tableGR = new GlideRecord("sys_db_object");
options.table = (tableGR.get(options.table)) ? tableGR.getValue("name") : null;
}
options.url = options.url || "id={page}&is_new_order=true&table={table}&sys_id={sys_id}";
data.showPrices = $sp.showCatalogPrices();
var m = data.msgs = {};
m.submitMsg = gs.getMessage("Submit");
m.requestMsg = gs.getMessage("Request");
m.orderNowMsg = gs.getMessage("Order Now");
m.submittedMsg = gs.getMessage("Submitted");
m.createdMsg = gs.getMessage("Created");
m.trackMsg = gs.getMessage("track using 'Requests' in the header or");
m.clickMsg = gs.getMessage("click here to view");
m.dialogTitle = gs.getMessage("Delete Attachment");
m.dialogMessage = gs.getMessage("Are you sure?");
m.dialogOK = gs.getMessage("OK");
m.dialogCancel = gs.getMessage("Cancel");
m.renameSuccessMsg = gs.getMessage("Attachment renamed successfully");
m.deleteSuccessMsg = gs.getMessage("Attachment deleted successfully");
m.wishlistMsg = gs.getMessage('Wish List');
m.cartMsg = gs.getMessage('Cart');
m.itemWishlistMsg = gs.getMessage('This item is already in your Wish List. If you attempt to add this item to your Wish List it will overwrite the existing item.');
m.invalidRecordMsg = gs.getMessage('You are either not authorized or record is not valid.');
m.wishlistUpdateMsg = gs.getMessage('Your Wish List has been updated.');
m.wishlistAddMsg = gs.getMessage('Your item has been added to your Wish List.');
m.cartAddMsg = gs.getMessage('Your item has been added to your Cart. To make changes to the items in your cart, click ');
m.viewWishListMsg = gs.getMessage('View Wish List');
m.viewCartMsg = gs.getMessage('View Cart');
m.delete_attachment = gs.getMessage("Delete Attachment?");
m.regexError = gs.getMessage("Item with invalid variable can't be saved");
m.requestSubmitted = gs.getMessage("Thank you, your request has been submitted.");
data.maxAttachmentSize = parseInt(gs.getProperty("com.glide.attachment.max_size", 1024));
if (isNaN(data.maxAttachmentSize))
data.maxAttachmentSize = 24;
m.largeAttachmentMsg = gs.getMessage("Attached files must be smaller than {0} - please try again", "" + data.maxAttachmentSize + "MB");
var cartName = data.is_cart_item ? 'DEFAULT' : 'saved_items';
var cart = new sn_sc.CartJS(cartName);
if (edit_parm) {
var cart_item_id = $sp.getParameter("sys_id");
var gr = new GlideRecord("sc_cart_item");
if (!gr.get(cart_item_id) || gr.cart != cart.getCartID()) {
data.recordFound = false;
return;
}
data.showWishlist = data.is_wishlist_item;
var catItemData = {};
catItemData.sys_id = gr.getValue('cat_item');
catItemData.cart_item_id = gr.getUniqueValue();
catItemData.table = "sc_cart_item";
catItemData.is_ordering = true;
data.sc_cat_item = $sp.getCatalogItem(catItemData);
data.sc_cat_item.isCartItem = true;
data.sc_cat_item.cart_guide = gr.getValue('order_guide');
data.hideDeliveryTime = data.sc_cat_item.no_delivery_time;
if (!data.hideDeliveryTime)
data.hideDeliveryTime = (options.hide_delivery_time == "true" || data.sc_cat_item.sys_class_name == 'sc_cat_item_producer' || data.sc_cat_item.sys_class_name == 'sc_cat_item_guide' || data.sc_cat_item.sys_class_name == 'std_change_record_producer');
var values = getValues(cart_item_id);
for(var f in data.sc_cat_item._fields) {
// Put the values into the cat item fields
var field = data.sc_cat_item._fields[f];
if (typeof values[f] != "undefined" && typeof values[f].value != "undefined") {
if (values[f].type == 9 || values[f].type == 10)
field.value = values[f].displayValue;
else if (values[f].type == 25)
field.value = values[f].decrypted_value;
else
field.value = values[f].value;
field.displayValue = values[f].displayValue;
field.display_value_list = values[f].display_value_list;
}
updatePriceOnField(field);
}
data._generatedItemGUID = cart_item_id;
data.quantity = '' + gr.quantity;
} else {
if (localInput)
data.sys_id = localInput.sys_id;
else if (options.sys_id)
data.sys_id = options.sys_id;
else
data.sys_id = $sp.getParameter("sys_id") || $sp.getParameter('sl_sys_id');
if (!data.sys_id) {
data.recordFound = false;
return;
}
data._generatedItemGUID = gs.generateGUID();
var validatedItem = new sn_sc.CatItem('' + data.sys_id);
if (!validatedItem.canView() || !validatedItem.isVisibleServicePortal()) {
data.recordFound = false;
return;
}
data.sc_cat_item = $sp.getCatalogItem({
sys_id: data.sys_id + '',
is_ordering: true
});
data.hideDeliveryTime = data.sc_cat_item.no_delivery_time;
if (!data.hideDeliveryTime)
data.hideDeliveryTime = (options.hide_delivery_time == "true" || data.sc_cat_item.sys_class_name == 'sc_cat_item_producer' || data.sc_cat_item.sys_class_name == 'sc_cat_item_guide' || data.sc_cat_item.sys_class_name == 'std_change_record_producer');
if (data.sc_cat_item.category) {
var categoryJS;
var categoryID = validatedItem.getFirstAccessibleCategoryForSearch((catalogID && catalogID != "-1") ? catalogID : $sp.getCatalogs().value + "");
if (GlideStringUtil.isEligibleSysID($sp.getParameter("sysparm_category"))) {
categoryJS = new sn_sc.CatCategory($sp.getParameter("sysparm_category") + "");
categoryID = $sp.getParameter("sysparm_category") + "";
}
else if(categoryID) {
categoryJS = new sn_sc.CatCategory(categoryID);
}
if (categoryJS && GlideStringUtil.isEligibleSysID(categoryJS.getID())) {
if (categoryJS.getCatalog()) {
catalogID = categoryJS.getCatalog();
data.catalog_id = catalogID;
var catalogObj = new sn_sc.Catalog(catalogID);
data.sc_catalog = catalogObj.getTitle();
data.showWishlist = new sn_sc.Catalog('' + catalogID).isWishlistEnabled();
}
data.category = {
name: categoryJS.getTitle(),
url: '?id=' + data.sc_category_page + '&sys_id=' + categoryID
}
data.categories = [];
data.categories.push({
label: categoryJS.getTitle(),
url: '?id=' + data.sc_category_page + '&sys_id=' + categoryID
});
while(categoryJS.getParent()) {
var parentId = categoryJS.getParent();
categoryJS = new sn_sc.CatCategory(parentId);
var category = {
label: categoryJS.getTitle(),
url: '?id=' + data.sc_category_page + '&sys_id=' + parentId
};
data.categories.unshift(category);
}
if ((($sp.getCatalogs().value + "").split(",")).length > 1) {
data.all_catalog_msg = gs.getMessage("All Catalogs");
}
}
}
var gr = new GlideRecord('sc_cart_item');
gr.addQuery('cart', cart.getCartID());
gr.addQuery('cat_item', data.sys_id);
gr.query();
if (gr.next() && !options.isServiceWorkspace)
{
data.show_wishlist_msg = true;
}
}
data.sys_properties = {
twostep: gs.getProperty("glide.sc.sp.twostep", "true") == 'true'
};
var athTblName = 'sc_cart_item';
var className = data.sc_cat_item.sys_class_name;
if (!new global.CatalogItemTypeProcessor().canCreateNormalCartItem(className)) {
if (className == 'sc_cat_item_producer' || className == 'std_change_record_producer') {
var gr = new GlideRecord(className);
gr.get(data.sc_cat_item.sys_id);
if (gr.isValidRecord())
athTblName = gr.getValue('table_name');
}
}
data._attachmentTable = athTblName;
data.stdChg = {};
if (className === 'std_change_record_producer') {
//Populate scope with the porperty for two step
data.stdChg.twoStep = false;
var twoStepProp = new global.StdChangeUtils().getValue('two_step') + '';
if (twoStepProp)
data.stdChg.twoStep = twoStepProp === '1';
var stdChgProducerGr = new GlideRecord('std_change_record_producer');
stdChgProducerGr.get(data.sc_cat_item.sys_id);
if (stdChgProducerGr.isValidRecord())
data.stdChg.currentVersion = stdChgProducerGr.getValue('current_version');
}
$sp.logStat('Cat Item View', data.sc_cat_item.sys_class_name, data.sc_cat_item.sys_id, data.sc_cat_item.name);
function getValues(sys_id) {
var qs = new sn_sc.VariablePoolQuestionSetJS();
qs.setCartID(sys_id);
qs.load();
var values = {};
var questions = qs.getFlatQuestions();
for (var i = 0; i < questions.length; i++) {
var qKey = questions[i].name;
if (typeof qKey == 'undefined' || qKey == '')
qKey = "IO:" + questions[i].sys_id;
values[qKey] = questions[i];
}
return values;
}
function setPrice(field, p, rp) {
if (p != undefined)
field.price = p;
if (rp != undefined)
field.recurring_price = rp;
}
function updatePriceForReferenceTable(field) {
var tableName = field.refTable + '';
if (tableName != undefined && tableName != null && tableName != '') {
var gr = new GlideRecord(tableName);
if (gr.isValid()) {
if (gr.get(field.value) && gr.isValidRecord()) {
updatePrice(gr, field);
updateRecurringPrice(gr, field);
}
}
}
}
function updatePriceForListCollector(field) {
var tableName = field.refTable + '';
if (tableName != undefined && tableName != null && tableName != '') {
var gr = new GlideRecord(tableName);
if (gr.isValid()) {
var values = field.value.split(',');
gr.addQuery('sys_id', values);
gr.query();
var p = 0.0;
var rp = 0.0;
var price_value_list = [];
while(gr.next()) {
var price_field = {};
updatePrice(gr, price_field);
updateRecurringPrice(gr, price_field);
if (price_field.price)
p += Number(price_field.price);
else
price_field.price = 0.0;
if (price_field.recurring_price)
rp += Number(price_field.recurring_price);
else
price_field.recurring_price = 0.0;
price_value_list.push(price_field);
}
field.price = p;
field.recurring_price = rp;
field.price_value_list = price_value_list;
}
}
}
function updatePrice(gr, field) {
if (gr.isValidField('price'))
field.price = gr.getValue('price');
else if (gr.isValidField('u_price'))
field.price = gr.getValue('u_price');
}
function updateRecurringPrice(gr, field) {
if (gr.isValidField('recurring_price'))
field.recurring_price = gr.getValue('recurring_price');
else if (gr.isValidField('u_recurring_price'))
field.recurring_price = gr.getValue('u_recurring_price');
}
function updatePriceOnField(field) {
if (field.type == 'boolean' || field.type == 'boolean_confirm') {
if (field.value == 'true' || field.value == true)
setPrice(field, field._pricing.price_if_checked, field._pricing.recurring_price_if_checked);
else
setPrice(field, 0, 0);
} else if (field.choices) {
field.choices.forEach( function(choice) {
if (choice.value +'' == field.value + '')
setPrice(field, choice.price, choice.recurring_price);
});
} else if (field._pricing && field._pricing.pricing_implications === true) {
if (field.type == 'reference')
updatePriceForReferenceTable(field);
else if (field.type == 'glide_list')
updatePriceForListCollector(field);
}
}
})()Any suggestions?
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Scripting and Coding
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03-03-2023 10:19 PM
Look at the Service Portal > Page Route Map. Would routing from the sc_request direct to the sc_req_item work for you? (and checking/deactivating any maps you may find that stop at the order status)
