How to remove cancelled SLA in the incident SLA list in the service portal
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10-17-2023 06:57 AM
Hello All,
We have a requirement to remove the cancelled slas for a particular incident in the service portal in the incident sla widget.
Could you please help how to add the filter in the widget to hide only the cancelled slas.
Thank you
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10-17-2023 09:15 AM
Hi @Alka_Chaudhary ,
Thank you for that , at which part of the script do I need to add it .
thank you
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10-17-2023 09:41 AM
Open widget instances --> search for record where widget is Incident_TaskSLA --> open the record and add this in the filter--> stage!=cancelled