How to remove cancelled SLA in the incident SLA list in the service portal

Indira8
Kilo Sage

Hello All,

 

We have a requirement to remove the cancelled slas for a particular incident in the service portal in the incident sla widget. 

Could you please help how to add the filter in the widget to hide only the cancelled slas.

 

Thank you 

6 REPLIES 6

Hi @Alka_Chaudhary ,

 

Thank you for that , at which part of the script do I need to add it . 

 

thank you 

Open widget instances --> search for record where widget is Incident_TaskSLA --> open the record and add this in the filter--> stage!=cancelled