How to remove mandate filed for configuration item for one group in incident table

[Anurag Tripathi]

It is not recommended to create exceptions for 1 CI like this.

You will need to write a script that will run on all Incidents when a CI is selected , this is a lot of unnecessary hardcoded burden for the system. 

What is the use case here?

[Purushotham1992]

AM asking for if the Incident created by 'X' , and  if i select ebonding partner is AT&T then configuration item should be not mandate (CI is mandate in incident table)

[Anurag Tripathi]

What is the special with X? is it location or designation or something?

What you are asking is very easily doable, but its not recommended as you will write a script that will run on a lot of incidents and you want a different behavior for 1 single person.

[Dr Atul G- LNG]

Hi @Purushotham1992 

Is X is  VIP ? or a service account or automation user or belong to specific group. ? As @Anurag Tripathi  said it is not recommended to do code changes for 1 user.

Please share the exact use case to help you better.