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How to remove "Active" and "On call" UI actions from the Group tab

PoojaH316924829
Tera Contributor

Hi All,

 

We have an issue with the tab UI actions , when the major incident is created on clicking the "View workbench" UI action , we could see Group tab with "Active" and "On call groups" UI actions.

How do we remove these UI actions ?

PoojaH316924829_0-1778827090512.png

 

5 REPLIES 5

Ankur Bawiskar
Tera Patron

@PoojaH316924829 

I think those are not simple UI actions but buttons embedded within UI builder component

Did you check in the UI builder by checking that component which renders the Group tab?

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Ankur Bawiskar
Tera Patron

@PoojaH316924829 

my mistake it's in native and not workspace

I could see the UI page is "$major_incident_workbench" and it's not available in instance so you can't find it in instance

you can use UI script to hide those buttons using DOM manipulation

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Nilesh Pol
Kilo Sage

@PoojaH316924829 

Go to the sys_declarative_action_assignment.LIST

Filter with workspace *Major incident Workspace / sow AND label contains Active and On Call.

Then you deactivate them or Add condition based on your requirement.

 

 

Tanushree Maiti
Tera Patron

Hi @PoojaH316924829 

 

  • Navigate to Declarative Actions: Type sys_declarative_action_assignment.LIST in the filter navigator and press Enter.
  • Filter the list: Apply the following filters to narrow down the exact records:
    • Action label contains Active OR
    • Action label contains On Call
  • Validate if correct record is showing,  If yes, deactivate it.

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti