How to remove required information boxes from catalog item in Portal

Daniel Arnold · ‎04-16-2025

I'm looking to see if there is a way to hide the "Required information" boxes shown at the side of a catalog item in the portal. See attached.

Thank you!

Daniel Arnold · ‎04-17-2025

Turns out there is an OOB option for turning this off! Navigate to the page with the widget you'd like to turn it off for and CTL + Right Click on the widget. Deselect "Show Field Validation Messages." See the screenshots below with "Instance Options."

View solution in original post

Dr Atul G- LNG · ‎04-16-2025

Hi @Daniel Arnold

This widget appears when there are variables that are mandatory on the catalog item, and then this widget will show up.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Daniel Arnold · ‎04-16-2025

I'm aware that it appears when variables are mandatory. What I need to do is simultaneously keep the variables mandatory but remove the boxes on the side.

Dr Atul G- LNG · ‎04-16-2025

Hi @Daniel Arnold That’s not the recommended approach, but if you still want to proceed, I’ve shared the widget earlier.
Open that widget and either remove or comment out the "required" tag, as mentioned in the previous post.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Ankur Bawiskar · ‎04-16-2025

@Daniel Arnold

you will have to play with the widget and then make the changes.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader