Hi @Rahul Gupta, I'm not sure if you are still having issues with this but I was also having trouble with this and managed to find a working solution.
Within the ArticleTemplateUtil script include, you can add a method that overrides the getArticleTemplatesForKnowledgeBase method in the ArticleTemplateUtilSNC script.
Within the ArticleTemplateUtil script, the code is as follows:
var ArticleTemplateUtil = Class.create();
ArticleTemplateUtil.prototype = Object.extendsObject(ArticleTemplateUtilSNC,{
// script override to disable Standard KB template
getArticleTemplatesForKnowledgeBase: function(kbId, addNames) {
var gr = new GlideRecord('kb_template_m2m_knowledge_base');
gr.addQuery('kb_knowledge_base',kbId);
gr.query();
var templates = {};
if(!addNames)
templates['kb_knowledge'] = true;
if(!gr.hasNext()){
var template = new GlideRecord('kb_article_template');
template.addActiveQuery();
template.query();
while(template.next()){
if(addNames)
templates[template.child_table] = template.getDisplayValue('article_template');
else
templates[template.child_table] = true;
}
return templates;
}
else {
while(gr.next()){
if(gr.kb_article_template.active){
if(addNames)
templates[gr.kb_article_template.child_table] = gr.kb_article_template.getDisplayValue();
else
templates[gr.kb_article_template.child_table] = true;
}
}
}
return templates;
},
// --
type: 'ArticleTemplateUtil'
});
Hopefully this helps.
Regards,
Jay
