How to remove the Resolve option in SOW "More actions" menu

[jose_quinonez]

Hi,

How can I remove the "Resolve" option in the SOW Incident menu?

I have an UI Action for a form button, but I even deactivated it. The menu option is still visible.

Thanks

[Community Alums]

Hi @jose_quinonez ,

Please refer to this solution and mostly the link for the article mentioned in it:

https://www.servicenow.com/community/service-operations-workspace/service-operations-workspace-remov...

[jose_quinonez]

Thanks

[karthiknagaramu · Accepted solution]

Hi,

Try deactivating the 'Resolve' UX Form Action.

Try from this link

https://<<instance-name>>/now/nav/ui/classic/params/target/sys_ux_form_action_layout_item.do%3Fsys_i...

regards,

Karthik Nagaramu

[jose_quinonez]

Thank you