How to remove the Tours Option in CSM Portal
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05-30-2024 09:38 PM
Hi Community,
How to remove the Tours Option in CSM Portal?
Could you please provide the steps to remove the Tours option in CSM Portal?
Thanks,
Srinivasu
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05-30-2024 09:41 PM
Hi,
please find the below screenshot for your reference?
Thanks,
Srinivasu

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05-30-2024 09:51 PM
Hi there,
Only for the CSM portal of for all your portals?
There is a system property to turn on/off Guided Tours on portals, though that's one system property for all portals. If wanting this for a specific portal, you would need to edit the header widget.
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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05-30-2024 10:33 PM
Hi @Mark Roethof,
I need to remove tours from CSM Portal only, could you please let me know how to edit header widget?
Thanks,
Srinivasu

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05-30-2024 10:39 PM
Open the Header widget associated to your Portal (do double check that this Header widget is only for your portal!), search where "Tour" is used. I don't know if you are using a recent out-of-the-box portal or an older one with cloned widgets, so can't tell you in detail.
Out-of-the-box for example, searching for "Tour" in the Body HTML:
Searching further in the Server Script:
So try updating this to false.
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field