How to remove the Tours Option in CSM Portal

Srinivasu2
Tera Contributor

Hi Community,

 

How to remove the Tours Option in CSM Portal?

 

Could you please provide the steps to remove the Tours option in CSM Portal?

 

Thanks,

Srinivasu

11 REPLIES 11

Srinivasu2
Tera Contributor

Hi,

please find the below screenshot for your reference?

 

Srinivasu2_0-1717130432233.png

 

Thanks,

Srinivasu

Mark Roethof
Tera Patron
Tera Patron

Hi there,

 

Only for the CSM portal of for all your portals?

 

There is a system property to turn on/off Guided Tours on portals, though that's one system property for all portals. If wanting this for a specific portal, you would need to edit the header widget.

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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Hi @Mark Roethof,

 

I need to remove tours from CSM Portal only, could you please let me know how to edit header widget?

 

Thanks,

Srinivasu

Open the Header widget associated to your Portal (do double check that this Header widget is only for your portal!), search where "Tour" is used. I don't know if you are using a recent out-of-the-box portal or an older one with cloned widgets, so can't tell you in detail.

 

Out-of-the-box for example, searching for "Tour" in the Body HTML:

MarkRoethof_0-1717133907840.png

 

Searching further in the Server Script:

MarkRoethof_1-1717133984051.png

 

So try updating this to false. 

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn