How to reopen closed Security Incident

Talari Balateja
Tera Expert

‎07-25-2024 10:05 PM

Hi,

 

I want to reopen my closed security incident. Help me solve this one.

 

Regards,

Sanju.

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4 REPLIES 4

Dnyaneshwaree
Mega Sage

‎07-25-2024 10:17 PM

Hello @Talari Balateja ,

Please refer the below article if relatable:
https://www.servicenow.com/community/developer-forum/can-we-reopen-a-closed-incident/m-p/1425375#M82...

Please accept my solution if it works for you and thumps up to mark it as helpful.
Thank you!!

Dnyaneshwaree Satpute
Tera Guru
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎07-25-2024 10:21 PM

Hi @Talari Balateja 

 

Once an record get closed,  means the life cycle is completed, it should not be reopen in any case. It is not recommended not a best pratice.

 

It has Major impact on SLa, Notification  and other parameters.

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Dr. Atul G. - Learn N Grow Together
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Dnyaneshwaree
Mega Sage

‎07-25-2024 10:54 PM

Hello @Talari Balateja,

I am agree with the statement by  AG - LearnNGrow , and that is also mentioned in the article  that article link i have provided above and also provide accepted solution if it is not any option without doing required configurations. So, please review it once.

Please accept my solution if it works for you and thumps up to mark it as helpful.
Thank you!!

Dnyaneshwaree Satpute
Tera Guru
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