How to reopen closed Security Incident

[Community Alums]

Hi,

I want to reopen my closed security incident. Help me solve this one.

Regards,

Sanju.

[Sid_Takali]

Hi @Community Alums 

https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/incident-manageme... 

[Dnyaneshwaree]

Hello @Community Alums ,

Please refer the below article if relatable:
https://www.servicenow.com/community/developer-forum/can-we-reopen-a-closed-incident/m-p/1425375#M82...

[Dr Atul - LNG]

Hi @Community Alums 

Once an record get closed,  means the life cycle is completed, it should not be reopen in any case. It is not recommended not a best pratice.

It has Major impact on SLa, Notification  and other parameters.

[Dnyaneshwaree]

Hello @Community Alums,

I am agree with the statement by  AG - LearnNGrow , and that is also mentioned in the article  that article link i have provided above and also provide accepted solution if it is not any option without doing required configurations. So, please review it once.