Can you please help me @Ahmmed Ali @Vasantharajan N
As I had created Cancel Request Button Widget on Service Portal based on RITM (sc_req_item table) with below mentioned Server Script.
Now I need to restrict the Cancel Button for a particular catalog items.
Cancel Request Button:
Server Script:
(function() {
if (!input) {
data.show = false;
data.sys_id = $sp.getParameter('sys_id');
data.type = $sp.getParameter('table');
data.cancelled_msg = '';
var gr = $sp.getRecord();
if (gr.u_cancelled == 1 || gr.u_cancelled == 2) {
data.cancelled_msg = gs.getMessage('A request to cancel this ticket has been submitted.');
if (gr.state == 4) {
data.cancelled_msg = gs.getMessage('This ticket has been closed according to your cancellation request.');
}
}
if (data.type == 'sc_req_item') {
data.btn_text = gs.getMessage('Cancel Request');
data.show = canCancelReq(data.sys_id);
}
} else if (input.action == 'cancel') {
if (input.type == 'sc_req_item') {
cancelReq(input.sys_id);
}
}
function cancelReq(id) {
var req = new GlideRecord('sc_req_item');
if (req.get(id)) {
var sc_task = new GlideRecord('sc_task');
sc_task.addQuery('request_item', id);
sc_task.addActiveQuery();
sc_task.addNotNullQuery('assigned_to');
sc_task.query();
if (!sc_task.hasNext()) {
req.state = 4;
req.u_cancelled = 2;
req.approval = 'cancelled';
req.stage = "Request Cancelled";
req.comments = input.reason;
req.update();
var gr_approve = new GlideRecord('sysapproval_approver');
gr_approve.addQuery('sysapproval', id);
gr_approve.query();
while (gr_approve.next()) {
gr_approve.state = 'not_required';
gr_approve.comments = "Request has been cancelled by Requester";
gr_approve.update();
}
data.msg = gs.getMessage("This ticket has been successfully cancelled.");
} else {
if (gs.getProperty("mars.idm.cancel.exceptions", "").indexOf(req.cat_item) >= 0 && req.approval != "approved") {
req.state = 4;
req.u_cancelled = 2;
req.stage = "Request Cancelled";
req.comments = input.reason;
req.update();
data.msg = gs.getMessage("This ticket has been successfully cancelled.");
}
}
}
}
function canCancelReq(id) {
var invalid_states = ['7', '3', '4'];
var valid_stages = ['waiting_for_approval', 'waiting_for_manager_approve', 'waiting_for_service_manager_approve', 'waiting_for_team_lead_approve', 'waiting_for_it_security_approve', ' approval', 'CIO Approval', 'Dept. Head Approval'];
var userId = gs.getUserID();
var req = $sp.getRecord();
//if we have a record
if (req) {
var state = req.getValue('state');
var cancelled = req.getValue('u_cancelled');
var stage = req.getValue('stage');
//and it belongs to the user
if (req.request.requested_for == userId || req.opened_by == userId) {
//and it isn't already cancelled or being worked
//if (cancelled != 1 && cancelled != 2 && invalid_states.indexOf(state) == -1)
if (cancelled != 1 && cancelled != 2 && valid_stages.indexOf(stage) != -1){
return true;
}
}
//check delegates
if (gs.getUserID() != req.request.requested_for && gs.getUserID() != req.opened_by) {
var delUtil = new global.MarsDelegateUtil();
var check = delUtil.checkIfActiveDelegate(req.request.requested_for, gs.getUserID());
if (!check && req.request.requested_for != req.opened_by) {
check = delUtil.checkIfActiveDelegate(req.opened_by, gs.getUserID());
}
if (check) {
//isn't already cancelled or being worked
if (cancelled != 1 && cancelled != 2 && invalid_states.indexOf(state) == -1) {
return true;
}
}
}
}
return false;
}
})();
