Developer

Create task once the approver approves the task

I want to create an approval under the sc_task table where the workflow is on ritm,how to do it and it has to assign to a specific group.Once the approver approves the task he should be able to create the task2..,if rejected he should create task3

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Service Operations Workspace - Submit a request

Good morning, When a user submits a request from an Incident or Interaction, the request correctly opens our Service Catalog as expected. However, if the user navigates to All Open Requests and attempts to create a new request, the system opens a dif...

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I want to send a notification for 3 days , if user replies triggering should stop

I want to send a notification for 3 days to a user , if within this 3 days the user replies to the notification the notification triggering should stop how can i achieve this in ServiceNow

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Resolved! Virtual Agent Routing to Different Queues Based on Portal

To route Virtual Agent conversations to different live agent queues based on the portal: Steps Create separate AWA Queues (awa_queue) for each portal.Open the queue record and set Condition Mode to Simple.Add the portal condition: Context.portal ...

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What is usage of _queryMatch(cmdbci3, rule, sourceField) in CI Lookup Rules and how _queryMatch work

Hi Team,I am trying to understand CI lookup rules, could you please help on the following,What is usage of _queryMatch(cmdbci3, rule, sourceField) in CI Lookup Rules and how _queryMatch work? Regards,Sangeetha

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Business Rules Filter Conditions & Advanced Conditions (Advanced tab's Condition field)

As part of Technical governance, it is important to understand the filter conditions vs advanced conditions, so we can avoid any common mistakes.In a ServiceNow business rule, the Filter Conditions in the When to Run section function as the trigger...

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Catalog Item Watch List: show columns Name Email and Department for snc_internal users

Hi,I have a watch list in a catalog item, it's a reference to sys_user table. The information shown is: the name, email and department.When I log in as a user with only an snc_internal role, they can see the name and email but not the department The ...

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AI Agents are missing after upgrade

In AI Agent Studio after upgradeWe are getting a message “20 rows removed from this list by security constraints”.Tried all community posts but not resolvedanyone encountered same issue and resolved please share your thoughts

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Inbox audio alert sound on VA

Scenario where this happens: When Agent A transfer a chat to another AgentB in SOW, AgentA and AgentB both get the duck sound playing, and the duck sound doesn't stop for AgentA when the other AgentB accepts the transfer. Duration of audio file is 4...

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Update on date in smart assessment GRC.

I have dates visible on smart assessment in corner but it only says Created 2, Due Date 20, can i add month and year also to that format?

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AI Search – Incident Attachments Not Searchable in Global Search

Hello All,I have a requirement where users should be able to search for an Incident or any other table through Global Search using the attachment filename or content.For example:Incident: INC000321Attachment: XYZ.pdfContent inside the attachment: Te...

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ATF - Shared Parameter on Test basis

Currently, once we enable the "Parameterized Test" option on a test, all shared parameters defined in the system automatically become available and show up in that test.Is there anyway ServiceNow allows to remove or add existing shared parameters on ...

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Convert an RITM to an Incident

***** Article Updated to work with latest versions of ServiceNow ***** So you've got a nice shiny new portal and customers are loving the new Service Catalog. Then the inevitable happens, requests start coming in for issues that need to be treated as...

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Multiple Versions
Scripting and Coding

Resolved! Stop send notification to group manager

When group manager is part of group and in "Who will recieve" section seleted assignment group so that notification is going to manager even Exclude manager is checked on group form. How to stop send notification to group manager when group manager i...

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How to call sublow variables into the workflow in Workflow editor

Hi I have a workflow that is created on the sc_req_item table. Now when a RITM is created it triggers a catalog task now on this catalog task there must be a approvers so the table has to be sc_task .so i have created a subflow .., to handle the Appr...

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