how to send 2 different email to different people.

[TMKAM]

I have an issue to create a workflow and notification as per below scenario.

scenario 1

1. user submit catalog request.

2. 1st email approver is to HOD number 1 with different email content.

3. Approved by the 1st email approver which is the HOD number 1.

4. 2nd email approver is to HOD number 2 with different email content.

5. Approved by the 2nd email approver which is the HOD number 2.

6. email notification send to the requester.

I have created 2 email notification.

1st email approver is HOD number 1.

2nd email approver is to HOD number 2.

I attach the workflow and notification for your reference.

[Dr Atul G- LNG]

Hi @TMKAM 

It's not necessary to define the script in full flow; you can simply use pre-built functionalities instead. Take a look, and you can use those as needed.

https://www.servicenow.com/docs/bundle/washingtondc-build-workflows/page/administer/flow-designer/re...

[TMKAM]

Hi Atul,

im not very familiar in this area of flow designer that is the reason i ask how to add those scripts into the email body.

[Dr Atul G- LNG]

Hi @TMKAM 

To learn, I recommend taking the Flow Design course on Now Learning. Flow Design is advanced and includes many new features that work with zero or low code. Going forward, try to use Flow Design for your work.

https://developer.servicenow.com/dev.do#!/learn/courses/xanadu/app_store_learnv2_flowdesigner_xanadu...

https://learning.servicenow.com/lxp/en/now-platform/flow-designer-administration?id=learning_course_...

https://learning.servicenow.com/lxp/en/now-platform/flow-designer-fundamentals?id=learning_path_prev...

[sandeepchau]

TY

[Addy22]

Hi,

What issues are you facing?
If notifications are not triggering, you may check the who will receive tab and add the approval there. Also, you could send notification from the workflow only.