How to send an email to my SNow instance?

tobrien
Kilo Guru

‎02-16-2017 07:36 AM

Hi,

I am a bit confused regarding inbound emails to SNow.

I (think) I've turned on inbound emails using the OOB format -->

Screen Shot 2017-02-16 at 10.31.28 AM.png

And I have this OOB POP3 configuration -->

Screen Shot 2017-02-16 at 10.31.02 AM.png

I have tried all of the following addressing with nothing showing up in the INBOX or the RECEIVED

wachtertest@unix.service-now.com

wachtertest@service-now.com

a_user@wachtertest.service-now.com     (a_user is a real user defined within the instance}

Any assistance would be greatly appreciated!

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PriyaRanji
Tera Guru

‎07-23-2018 03:39 AM

Hi, 

Good Day!

Could you please open sys_email_account.LIST - where you can see two records. Please open the one with name : ServiceNow SMTP, in which you can see the user name. Please send the mail to the specific username mentioned in the record.

[Eg: User Name : devxxxxx@service-now.com]

 

Hope it will helps you out 🙂

 

Thanks,

Priyanka R