How to send SMS to assignment group members when an incident is created

[ss52]

Hi All,

Greetings!!

We have enabled Twilio Spoke plugin to send SMS to assigned to and assignment group members when an incident is created.

I achieved this for assigned to easily by using send SMS action which is available OOB as part of Twilio Spoke plugin. Now i want to send SMS to assignment group members of incident record dynamically.

Kindly provide me some insights to achieve this requirement.

Plugin Enabled for Twilio:

Twilio Spoke(App id: sn_twilio_spoke)

 

[Ankur Bawiskar]

@ss52 

are you accessing the correct script include and from correct scope?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[ss52]

Hi All,

I am using notify API's which is mentioned in docs and send SMS to assignment group members of incident whenever priority incident is created.

Business Rule:

(function executeRule(current, previous /*null when async*/ ) {
   gs.info("twilio inside");
    var twilio = '+'; // This is twilio trial account number which I am using and passing as a parameter in sendSMS method. Removed for security reasons

    var group = current.assignment_group;

    gs.info("twilio" + group);

    var gr1 = new GlideRecord('sys_user_grmember');
    gr1.addQuery('group', "=", group);
    gr1.query();   

    while (gr1.next()) {

        gs.info("twilio inside while ");       

        var userPhone = gr1.getDisplayValue('user.phone');
        gs.info("twilio userphone " + userPhone);
        strMessage = "This is a test";

        // Call Notify API to send the actual text

        if (userPhone) {

            gs.info("twilio inside if userphone ");

            SNC.Notify.sendSMS(twilio, userPhone, strMessage, current);

            gs.info("twilio reached end ");

        }

    }

})(current, previous);

Docs link: https://developer.servicenow.com/dev.do#!/reference/api/yokohama/server_legacy/c_NotifyAPI#r_N-sendS...

I can see logs are coming till the end but no SMS is getting triggered.