How to send the additional comments/work notes to JIRA Reply to customer/Internal comments

[B Ashok]

Hello Team, 

I’m working on a ServiceNow <-->ira Service Management (JSM) integration for Incident/RITM using Jira Spoke (not the JSM plugin). I’m able to pass customer/internal comments from Jira  to ServiceNow, but I’m unable to push comments/work notes from ServiceNow to Jira. I also need guidance on how to map Jira Status to ServiceNow State.

Thanks

Ashok

[Ankur Bawiskar]

@B Ashok 

comments/work notes are journal fields so that might require special handling.

how are you sending currently?

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