How to set a new journal entry in client script?
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04-23-2018 09:24 AM
Hi all,
I am using a client script to add a button next to one of the fields in a form I created and on click on the button, I would like to add a new entry to a journal field for the table behind the form (name "u_activity_history").
The button is added successfully, but a new entry is not added to the journal.
What am doing wrong?
The script I am using is below (The entry to the journal is in "submitEvent" function)
Please Advise.
Thanks!
function onLoad() { var field = 'u_send_vendor_update_on_current_event'; field = g_form.tableName + '.' + field; try{ $(field).insert({ after:'<button id="submit_new_event" name="submit_new_event" onclick="submitEvent()" type="button">Submit Event</button>' }); } catch(e){ } } function submitEvent() { var msg = "Communication Channel:"+ " " + g_form.getValue("u_communication_channel").toString() + "\n"+ "Notification Sent To Vendor Representative?" + " " + g_form.getValue("u_send_vendor_update_on_current_event").toString() + "\n" +"Content:" + " " +g_form.getValue("u_event_details"); var incRec = new GlideRecord("u_lp_vendor_activity"); incRec.addQuery("sys_id", g_form.getUniqueValue()); incRec.query(); if(incRec.next()){ incRec["u_activity_history"].setJournalEntry(msg.toString()); incRec.update(); g_form.setValue("u_event_details", ""); } if (g_form.getValue("u_send_vendor_update_on_current_event").toString() == "true") { g_form.addInfoMessage("New event has been added to the activity and Email will be sent to the Vendor's representative shortly. Watch all events in 'History' tab"); } else{ g_form.addInfoMessage("New event has been added to the activity. Watch all events in 'History' tab"); } try{ action.setRedirectURL(current); } catch(err) { // do nothing } }

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04-23-2018 10:02 AM
What about?
incRec["u_activity_history"].comments=msg;
Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!
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04-24-2018 12:13 AM
Thanks, Allen. Unfortunately, it's not adding a new entry to the Journal. Any other suggestions?

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04-24-2018 12:16 AM
If you are immediately submitting after the journal entry is added, why not do it Server Side?
ServiceNow Nerd
ServiceNow Developer MVP 2020-2022
ServiceNow Community MVP 2019-2022
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04-24-2018 12:36 AM
Hi Paul,
Thanks for the response.
I wanted to submit the update, but don't exit the form.
I added try and catch for
incRec["u_activity_history"].setJournalEntry(msg.toString());
The error is: incRec.u_activity_history.setJournalEntry is not a function
When I run Allen's suggestion:
incRec["u_activity_history"].comments=msg;
It's not throwing an exception, but the journal is not updated.