How to set a Priority field value onLoad only

[ss123]

Hi!

We have a requirement where we need to set the Priority to field to --None-- (this is from the Dropdown with None) when a case form is newly created and HR Service = "HRServ1" (sample only)

I achieved this using UI Policy but the problem is, when we changed the Priority value to other options then click  Save or Update button, it goes back to Priority value "--None--"

Thanks in advance

[DanielCordick]

How is your UI policy set up? Sounds like you still have something running onLoad 

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[ss123]

@DanielCordick this is the script in UI Policy. I've set the condition per requirement in When to Apply.

Thanks

[Harish KM]

Make sure your UI Policy condition when to apply is correct.

another way include a if condition to check and then set to none inside if

[Tony Chatfield1]

Hi, I think you have 2 options
Client API has a  isNewRecord() method to test if the record is 'new'
GlideForm | ServiceNow Developers
Also if the record is new then the sys_id will be -1
You should be able to test the state of your record using either of these in your script
and only apply your priority when the record is new.
I would recommend using isNewRecord() and the API documentation example is everything you will need.

function onLoad() {
   if(g_form.isNewRecord()){
      alert('New Record!');
   }
}