How to set a redirect from from one service portal to another service portal?

[schoi]

Hi team,

I’m trying to redirect our current Service Portal to another portal (Employee Center). What is the recommended way to set this up in ServiceNow?

I’ve looked into using Page Route Maps, but it seems like those only apply to specific pages within a portal rather than redirecting the entire portal.

Any guidance or best practices would be appreciated. Thanks!

[Huynh Loc]

Hi @schoi ,
Please refer to this link to get the solution.
https://www.servicenow.com/community/developer-articles/redirect-from-quot-old-service-portal-quot-t....

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[lauri457]

Set service portal as inactive and employee center as alternate portal for sp. 
Deactivate a portal and optionally redirect to an ... - ServiceNow Community

[Ankur Bawiskar]

@schoi 

do you want all users to be redirected or some based on role/group membership on their login?

what's your exact business requirement?

[Tanushree Maiti]

Hi @schoi 

Refer this links for probable solution:

https://www.servicenow.com/community/employee-center-articles/redirect-inactivate-service-portal-e-g...

https://www.servicenow.com/community/servicenow-ai-platform-forum/redirect-user-to-different-service...

https://www.servicenow.com/community/developer-forum/how-to-redirect-from-old-service-portal-url-to-...

https://www.servicenow.com/community/developer-forum/redirecting-one-service-portal-page-to-another/...

https://www.servicenow.com/community/developer-articles/redirect-pages-e-g-links-bookmarks-to-an-oth...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0746730#:~:text=Issue,watch%20this%20video%20on%20YouTube.