How to set Additional Comments field mandatory to fill, whenever incident moved to canceled state.

HrishabhKumar
Kilo Sage

‎04-04-2025 05:52 AM

I have the following requirement:

Whenever an incident is moved to cancelled state, Additional Comments [comments] field should be mandatory to fill.

 

HrishabhKumar_0-1743771035120.png

 

HrishabhKumar_1-1743771097873.png

 

Let me know how it could be done, Thanks.

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10 REPLIES 10

HrishabhKumar
Kilo Sage
In response to Dr Atul G- LNG

‎04-04-2025 06:34 AM

yes, from another state to cancel.

 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to HrishabhKumar

‎04-04-2025 06:38 AM

Check the above link. which i shared.

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Ankur Bawiskar
Tera Patron
Tera Patron

‎04-04-2025 06:59 AM

@HrishabhKumar 

why not use before update business rule and throw error if Comments is empty?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Ankur Bawiskar
Tera Patron
Tera Patron
In response to Ankur Bawiskar

‎04-06-2025 07:58 PM

@HrishabhKumar 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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HrishabhKumar
Kilo Sage
In response to Ankur Bawiskar

‎04-06-2025 11:52 PM

no @Ankur Bawiskar It did not solve my problem.

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