How to set priority of RITM based on the urgency from RITM form?

[swathigangadhar]

How to set priority of RITM based on the urgency from RITM form?

[vinothkumar]

Hi Swathi,

May I know how you are filling the urgency in the RITM, is it manually done after the record is submitted.

You can have a simple if condition in the workflow to update the priority values

if(current.urgency == 'high')

{

current.priority = value;

}

[swathigangadhar]

I have urgency variable in Item form, but i dont know how to link these two. You tell me how to do that.

[Community Alums]

Hi swathi

Try this onChange   field is urgency

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

      if (isLoading || newValue === '') {

              return;

      }

      var urgency=g_form.getValue('urgency');

      if(urgency=='1'){

              g_form.setValue('priority','1');

              alert('priority is 1');

      }

    var urgency=g_form.getValue('urgency');

      if(urgency=='2'){

              g_form.setValue('priority','2');

              alert('priority is 1');

      }

    var urgency=g_form.getValue('urgency');

      if(urgency=='3'){

              g_form.setValue('priority','3');

              alert('priority is 3');

}}

I hope this will helpful to u

[harshinielath]

You can use current.variables.varaible_name to get the variable value from form!