How to set the assignment group based on category and sub category in Incident

[Pradeepa Boopat]

How to set the multiple assignment group based on category and sub category.

For you reference, I attached Screenshot below.

[abaron]

Hi,

See "Assignment Rules" (similar to a Business Rule) :

https://docs.servicenow.com/bundle/utah-application-development/page/administer/task-table/task/t_As...

or "Data Lookup Rules" (if you want to set group when category/sub are set by the user) :

https://docs.servicenow.com/bundle/utah-application-development/page/administer/task-table/concept/c...

Regards

[Rahul Mane2]

Hi Pradeep,

Please find below links it should help you.

1. Create an assignment rule (servicenow.com)

2. Assignment Rule Lookup - ServiceNow Guru

[Amit Gujarathi]

HI @Pradeepa Boopat ,
I trust you are doing great.
You can create assignment look up rules for the same , please find the attached youtube video for the complete insights on the concept.

[Pradeepa Boopat]

@Amit Gujarathi I'm having 100 groups to map with Cat/SubCat. Is there is any simple way to map?