How to set the assignment group based on category and sub category in Incident
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05-16-2023 02:37 AM
How to set the multiple assignment group based on category and sub category.
For you reference, I attached Screenshot below.
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05-22-2023 12:46 AM
Hi Pradeepa,
I don't think so, but you can import your file instead of create manually all mappings if it is your fear.
Regards,