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How to set the assignment group based on category and sub category in Incident

Pradeepa Boopat
Tera Contributor

‎05-16-2023 02:37 AM

How to set the multiple assignment group based on category and sub category.

For you reference, I attached Screenshot below.

PradeepaBoopat_0-1684229758916.png

 

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abaron
Giga Guru
In response to Pradeepa Boopat

‎05-22-2023 12:46 AM

Hi Pradeepa,

 

I don't think so, but you can import your file instead of create manually all mappings if it is your fear.

 

Regards,

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