How to set the assignment group based on category and sub category in Incident

Pradeepa Boopat
Tera Contributor

How to set the multiple assignment group based on category and sub category.

For you reference, I attached Screenshot below.

PradeepaBoopat_0-1684229758916.png

 

5 REPLIES 5

Hi Pradeepa,

 

I don't think so, but you can import your file instead of create manually all mappings if it is your fear.

 

Regards,