How to set the values in work notes my scenario is when I press reopen button work notes should be updated with the "incident reopend by"<current user> at <current time>

[k chaitanya kum]

How to set the values in work notes my scenario is when I press reopen button  work notes should be updated with the "incident reopend by"<current user> at <current time>

[Kamal17 · Accepted solution]

In your Reopen UI action, you could try using below code,

var notes = 'Incident reopened by '+gs.getUser().getDisplayName()+' at '+new GlideDateTime().getDate();

current.work_notes.setJournalEntry(notes);

current.update();

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-Regards,

Udhay

[k chaitanya kum]

Thanks bro its working