How to setup auto assignment or auto routing of tickets in Service Now?

__h__h · ‎09-25-2015

Hello,

I am new to the ServiceNow Administrator role and I would like to know how can we setup auto assignment of tickets in ServiceNow? Like we have in BMC Remedy the 3 types of routing rules (Round Robin, Capacity Based and Availability based).

Your inputs would be highly appreciated.

Thank You,

AP

Pradeep Sharma · ‎09-25-2015

Hi Ashish,

Here you go.

http://wiki.servicenow.com/index.php?title=Defining_Assignment_Rules

Victor Ruiz · ‎09-25-2015

Assignment rules: http://wiki.servicenow.com/index.php?title=Defining_an_Assignment_Rule_for_Incidents#gsc.tab=0