How to setup default home page for itil users?

[Shiva prasad t]

I want to setup default home page as agent workspace for ITIL users. How could I achieve that!!

 

[Paul Curwen]

Add the following lines of code to the getFirstPageURL function of the SPEntryPage script include:

if(gs.hasRole('itil')){  // note you will need to identify and change what role you want to redirect to agent workspace
return '/now/workspace/agent/home';
}

If you are on Next Experience follow this article: 

https://docs.servicenow.com/en-US/bundle/tokyo-it-service-management/page/product/service-operations...

If this helps please mark as Helpful/Correct

[Shiva prasad t]

Hello @Paul Curwen 

I wrote this below script in the SPEntryPage script include: 

var gScript = new globalServerUtils();
if(gScript.hasRoleExactly('itil') && session.getClientData('newLogin') != 'false'){
session.putClientData('newLogin', 'false');
gs.info('Running SPEntry Page'+session.getClientData('myData'));
return "/now/workspace/agent/home";
}
if (user.hasRoles() && !redirectURL && !isServicePortalURL)
return;

But what happened is, there is one sys property which we created to turn on/off the next experience on user preference.

I think, Because of that whenever the itil user loggedin to the servicenow it's not redirecting to agent workspace. Instead of that it's redirecting to "/now/nav/ui/home" .

So how could i add script to work it as expected.