How to setup Now Assist Q&A Genius Results in Virtual Agent

[tidert_24]

Hello devs!

How do I connect the Now Assist Q&A Genius Results skill to Virtual Agent? There are no clear instructions on how to do it. Do I have to go to VA designer and create a topic block for it?

I appreciate any help that you will all give.

Thank you so much in advance.

[VishaalRanS]

Hello @tidert_24 ,

To integrate the Now Assist Q&A Genius Results skill with Virtual Agent in ServiceNow,

1. Open Virtual Agent Designer in ServiceNow.
2. Create/Edit a Topic where you want to use the Q&A skill.
3. Add an Action to the topic block, selecting "Call Skill".
4. Choose the Now Assist Q&A Genius Results Skill from the list.
5. Configure Input/Output Mappings as needed.
6. Test the Integration to ensure it works correctly.
7. Deploy and monitor the integration for performance.

If my response proves useful, please indicate its helpfulness by selecting " Helpful." This action benefits both the community and me.

Regards,

Vishaal

[tidert_24]

Hello @VishaalRanS 

Thank you for taking the time to answer my query. Where can I see this "Call Skill" action?

These are the only available options:

 

[VishaalRanS]

To find and use the "Call Skill" action in ServiceNow Virtual Agent Designer, follow these steps:

- Click on Create a Topic to start a new one or choose an existing topic to modify.

- Find and select the topic you want to edit from the list.

- On the canvas, drag and drop a Topic Block from the toolbox on the left side.

- Click on the Topic Block to open its configuration settings.

- In the configuration panel, look for the "Call Skill" action. It may be under an Action or Integration section, depending on your version and setup.

1. Add Action:
- Click on Add Action or + Add Action within the Topic Block configuration.

2. Select "Call Skill":
- In the action selection dialog or dropdown menu, choose "Call Skill". You should see a list of available skills.

3. Choose the Skill:
- From the list, select Now Assist Q&A Genius Results or the specific skill you want to use.

4. Configure Skill Parameters:
- Set any necessary parameters for the skill, such as the query or input required.

5. Save Your Changes:
- Click Save or Apply to save the configuration of the Topic Block.

6. Test Your Topic:
- Use the Test button to ensure that the skill is being called correctly and that the interaction flows as expected.

If you still cannot find the "Call Skill" action, it might be useful to consult your ServiceNow administrator or refer to the [ServiceNow documentation] for the most up-to-date guidance tailored to your specific instance.

Regards,

Vishaal