How to show all of the emails content in activity stream
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04-05-2023 05:58 PM
We have ServiceNow configured so sent emails show up in the activities stream under the notes tab; however, when you choose the 'show email details' it doesn't show all of the recipients in the To: field.
Alot of our users questions are about who the emails were sent to so this is a solid requirement.
Is there any configuration to get all recipients to show and we're not able to give everyone access to the systems email mailbox.
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06-02-2023 07:19 AM
My team echos this request. In a case where pagers are involved, users can't confirm the pager address is in fact in the list of recipients.
Many thanks