How to show 'Description' field mandatory on incident form through out incident lifecycle?

[akshay parekar1]

Hi all,

I have a requirement where i have to show description field mandatory on incident form through out incident lifecycle.

If i move incident to in progress state from new or resolved from in progress, then before updating state each time i want to show description mandatory.

Any specific way to achieve this , please let me know, thanks!

[Palak Gupta]

Hello @akshay parekar1,

If short description field is filled once let's say in starting of Incident lifecycle then it can't be made mandatory again in the same lifecycle until you are clearing short description field value via script. If you still want to make short description mandatory every time state is changed you need to write an OnChange Client script and will have to clear the value of short description when state is changed.

Regards,

Palak Gupta

[jaheerhattiwale]

@akshay parekar1 You can do it through onload client script or ui policy or make it mandatory at dictionary level itself