As seen below, 1,2,3,4 are knowledge articles. How to build that way in Virtual agent?
@Suggy wrote:As seen below, 1,2,3,4 are knowledge articles. How to build that way in Virtual agent?
Hello @Suggy,
To create knowledge articles in a virtual agent that are organized and easily accessible, you can follow these steps:
Create Knowledge Base: Start by building a knowledge base where you will store all the articles. This can be done through your virtual agent's platform or a content management system.
Organize Articles: Use categories and tags to organize the articles. This will help users find the information they need quickly.
Enable Search Functionality: Implement a search feature in the virtual agent so users can easily search for specific articles.
Provide Links: Add links to the relevant articles within the virtual agent's responses. This can be done by including hyperlinks in the dialogue or using buttons that redirect users to the articles.
By following these steps, you can build a well-structured knowledge base that enhances the user experience.
Best Regards,
Jennifer Block
